As we kick off the new year, we wanted to take a moment to highlight a few of the major enhancements and new features added to MyPMS this year. If you haven't had a chance to try all of the new features and functions added in 2019, we have put together a list of highlights with links to step-by-step instructions below. Let us know if you have any questions, we would be happy to help. We look forward to an exciting 2021 with more enhancements, integrations, features, tutorials and webinars!
Kiosk Self Check-in
Kiosk Self Check-in is a series of services that differ from Mobile Self Check-in, in that the Guest will interact with a URL that is <usually> loaded onto an internet device (Mac, Windows, iPad, Android tablet, etc) in 'Kiosk mode' so that it neither looses power nor 'sleeps', already ready to serve your guests. When the Guest approaches the Kiosk, they can "Load a Booking and Check-in" and/or "Make A Booking". Optionally, for MyGuest users, the Kiosk can deliver these functions from within the Concierge, or the access to the Concierge can be delivered from the Kiosk before or after check-in. There are special Agents specifically for Kiosks, intended to make it easy for properties desiring Kiosks at multiple locations, for a variety of needs. Contact us to get started with Kiosk Self Check-in
Self Check-in Remote Lock Room Access Integration
BookingCenter can now link to a ‘lock system’ (whether keyless, swipe, RFID, Wi-Fi, or Low Energy BlueTooth) to your Self Check-in process giving you the ability to deliver unique remote lock access to each guest. Learn more about our Remote Lock Integration. NOTE: For other e-Lock implementations, the Guest Services Module is needed. We have more detail on the Guest Services Module here.
Self Check-in Mobile and/or Kiosk Onsite and Online Payment Options
The Self Check-in process can now automate payments via policies you establish. The method for acquiring an authorization or payment requires either Traditional MyCard or EMV MyCard. Or, you can offer a mix of payment options, with some bookings paying via an EMV terminal (what we call 'EMV MyCard') while others manually manage credit cards (what we call 'Traditional MyCard').
Mobile Housekeeping App
The Housekeeping App is a 'scaled down' version of the MyGuest system, specifically for customers who want a robust Housekeeping management system tied in the with MyPMS, but don't need other MyGuest features nor a Concierge interfaces. Use for Daily Housekeeping (Full Clean or Stay Over cleans) are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users'). Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the time the request was sent.Learn more about Mobile Housekeeping App
Hotel Incident Reports
Each property can create their own default Incident Report in order to record a Housekeeping or Maintenance 'Incident' that requires written or photographic documentation. Created as a completely customizable letter(s), the one set as 'Default Letter' under the Incident Report section will open a template to be filled in and saved when a Housekeeper clicks 'Incident report' from a Request that has a Booking ID assigned. Allowing the User to place a lengthy description of the issue, with up to 5 photos (uploaded from a computer and/or the mobile device being used by the User), each Incident report is automatically filled in with all relevant data (Guest, Room, Booking, Dates of Arrival/Depart, etc) and the resulting document is a date- and time -stamped, and saved under the "Letters" area of the specific Booking for easy retrieval in case of a dispute. Learn more about the Incident Report
NEW! Channel Manager Ultimate
The Ultimate Channel Manager contains many of the bookings management features of MYPMS, such as: automating Letters, including email and SMS/test messages, based on multiple events such as arrival/departure/date booked; receiving daily Reports automatically via email; complete editing of bookings, dates, rooms, and rates, regardless of source of the booking; managing room assignments and/or Room Type daily management; integration with MyGuest and the Housekeeping App; logging all activity for each Booking; supporting eSign and Incident Report with unlimited storage so all relevant documents are stored and accessed via the Bookings, and other features. The Ultimate Channel Manager costs a bit more than Pro, because it includes additional setup and training, but the features are valuable for the appropriate customer. If you wish to discuss which version of the Channel Manager is right for your business, please contact us.
MyGuest Guest Request System
NEW Payment Features
Automatic Credit Card Pre-Authorization: Allow Credit Card PreAuths is set to Automatic, then Night Audit (whether running Manual or Auto Night Audit) looks for all bookings that are due to arrive on the date selected and pre-authorizes these bookings, using the credit card set in the Guarantee by:in the booking. (Requires Traditional MyCard)
Flat Rate Deposit This setting determines the guarantee or deposit required for bookings made at the Front Desk (manually entered) and for online bookings taken on your website or via OTA/GDS channels. The new Flat Rate Deposit Feature allow you to set a Flat Rate for things like a cleaning fee or Resort Fee. Learn how to set the Guarantee Policy for your property. Learn more Marketing And Policies
Website Booking Engine
Self Check-in: Suppressed Rates Agents: If you are using Self Check-in, then this Agent will be used to manage the Payment Policy and Gateway used in bookings via an Agent set as 'suppressed rates'. For example, if you participate in Expedia Collect (Expedia collects money from the Guest and provides a virtual 'Expedia Credit Card' to cover Room +Taxes) the booking often can't be 'authorized' as your typical authorization policy, as the card will decline any amount over the exact terms Room +Taxes amount (what MyPMS calls 'Projected Income'). Thus, we'd use a Suppressed Rate Agent to set a profile for how these bookings occur, most often setting 'Payment Policy' to NONE, and Online Gateway to: NONE so nothing was charged to these specific bookings via this Agent when using Self Check-in. To learn more about Suppressed Rates Agents, see Agent Types
Self Check-in Communication Timing: The "Communication" setting is used to control the START TIME of the Email and/ SMS sent to the guest to start the Self Check-in process on the arrival date of the booking. This setting controls the automated system trigger that automatically sends the "Start Self Check-in" email and/or SMS to the all guests on arrival date. For bookings made before or after this time setting, see Self Check-in | Setup
LETTERS AND MERGE FIELDS
Owner Units - Automatic Booking Confirmation Email and/or SMS Letter: If you wish the Owner to be notified when an online booking occurs for the Owner's unit(s), you can now set a "Default Owners Letter". This letter will be sent to the Owner associated to a Booking Engine booking where the Owner record has the value 'Send letter' and/or "Send SMS" set to YES. This Letter will go to the email and/or mobile on record for the Owner involved, based on whether there is a default Email or SMS Letter option chosen. NOTE: This requires the Owners Module has been purchased, as well as the booking has been allocated to a specific Room via the Auto Room Assignment area. Learn how to set up an Owner Default Letter
OWNERS AND AGENT FEATURES
FRONT DESK FEATURES
MyPMS Automated Reports gives you the ability to schedule daily delivery of the "Manager", "Occupancy" and "Revenue" Reports to a primary email and cc email if needed. You can choose to schedule delivery for one or all of these Reports. Reports that can be scheduled for automated, daily delivery via email.
VIDEOS AND WEBINARS