Go to SETUP | SETTINGS | MARKETING AND POLICIES to set your 'default' Guarantee, Deposit, Cancellation and Lead Time settings and to enter Policy and Marketing messages.
The Guarantee/Deposit term settings determine the deposit or guarantee required from guests when booking online, and the cancellation period and terms. To setup the Deposit amount required for your bookings, go to the Guarantee Section below.
The 'default' Deposit and Cancellation Policies listed at top of the Marketing Messages display automatically to customers on your website as the Deposit and Cancellation Policies which the guests must accept to complete the booking. They also display on the "BookingCenter Default Confirmation Letter" (if selected) which is automatically sent when guest makes a booking on your website. See detail below, the fields used on Booking Engine and Default Confirmation Letter are marked in red with (Booking Engine) . To see where these policies display on your Booking Engine, see Booking Engine | Policies
Other Marketing Messages are are optional fields that can inserted into your Letters using merge fields which means the information will automatically appear.
NOTE: If you are using an OTA Direct Connection (Booking.com, Expedia, etc.) and/or a XML or partner Booking Engine (such as Odysys, BookingSuite, Easy InnKeeping, etc) as your interface, then marketing and policies are controlled in the extranet or interface of the connection.
To edit Marketing and Policies, click Edit at the lower right of the screen, make changes and then click save. See instructions below.
Guarantee/Deposit and Cancellation Terms/Marketing Messages. (Click on the Title of each section to expand and show details)
Bookings at my property require may require a
(Booking Engine and Front Desk Bookings) - This setting determines the guarantee or deposit required for bookings made at the Front Desk (manually entered) and for online bookings taken on your website or via OTA/GDS channels. For example, if you only require a valid credi card at time of booking, then choose "Credit Card Guarantee". If you require a 1 night deposit, then choose "1 Night Deposit".
Minimum Booking Lead Time (hours in advance) (Booking Engine) Enter your minimum booking lead time in HOURS (24 hr increments). For example, 24 hours = 1 day, 48 hours = 2 days , etc.
Note, for any OTA that you have a direct relationship with - Booking.com, Expedia, Priceline, etc - this value will NOT ‘flow over’ to the OTA. The only systems that this "Minimum Booking Lead Time“ can seamlessly is the BookingCenter Booking Engine/GDS/Pegasus systems. All OTAs and other travel systems you have a direct contract with MUST be setup to enforce your Minimum Booking Lead Time policy in the system itself. For example, if you have a contract with Booking.com, you must set your Minimum Booking Lead Time in Booking.com, as BookingCenter will not send these values. We always recommend to TEST the OTAs setting for after requesting it from your market manager, as that will prove it was set properly.
The cancellation policy of your property will take as a 'default' the one set in the Marketing and Policy area. This can be used for all channels of distribution and apply to all rates and rooms, to maintain simplicity. But some properties wish for specific deposit and cancellation policies that become allocated to specific Agent channels (such as a 'special' on your website; or your GDS bookings to a local company; or the 'non-cancellable' rates assigned to Expedia and/or Expedia, and these unique policies are supported via .
An example of a Cancellation policy might be:
If your booking is not canceled at least 24 hours prior to your scheduled arrival, you will be charged a $100 cancellation fee. This fee will be billed to the credit card you used to guarantee your booking.
The Guest agrees to this when booking, and the property is therefore protected against a 'chargeback' when/if the cancellation occurs within the period - in the case of the example above, within 24 hours of arrival.
If using Self Cancellation, then one can either use the 'default' policy set in the Marketing and Policy area or create specific deposit and cancellation policies in the 'Cancellation Policies' area that become allocated to Rates, then to specific Agent channels. Read about the Self Cancellation process here.
These fields are used to display your Policies and Marketing messages. Some of the fields are required and will display automatically on the Bookng Engine
Other Marketing Messages are are optonal fields that can inserted into your Letters using merge fields which means the information will automatically appear. The fields used on Booking Engine and Default Confirmation Letter are marked in red with (Booking Engine) .
The Deposit and Confirmation Policy Message, Cancellation and Privacy Policies listed display automatically to customers on your website as the Deposit and Cancellation Policies which the guests must accept to complete the booking. They also display on the "BookingCenter Default Confirmation Letter" (if selected) which is automatically sent when guest makes a booking on your website. if you have chosen the setting "Guest Must Agree to Terms" in Booking Engine Settings. If you want the policies displayed and require the guest to accepat, then you must make sure this setting is checked.
Restrictions: (shows page 1 on Booking Engine) Restrictions (Booking Engine) – Displays a small message on the first enquiry screen to warn guests of special conditions.
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