To Authorize a dollar amount on a guest credit card when checking a guest in, opening the Booking Details and go to the Booking Data Tab (See Booking Data).
The Auto Authorization function allows you to do 2 things:
The amount of the Projected Income + Tax will get author when 'checkin in'. Less any existing payment made to the Folio. This is the 'basic' feature of the Auto Authorization function.
The system can then also charge additional authorization amount(s) to a guest credit card upon check-in. These two optional charges must be enabled to add to the auth amount. Go to SETUP | PMS | SETUP. See SETUP
The two settings can be used in isolation (ie, only do a 'flat fee', or only do a 'nightly fee') or together (ie, do both to add to the auth).
Guaranteed By: In the second section, under Booking Information, locate the "Guarantee By" field and choose the credit card type from the drop-down list. When you select the credit card type from the Guarantee By drop down list the screen will expand to show "Credit Card Details". (See below)
See MyCard Video Tutorials
Credit Card Details: Red Asterisk * indicate a required field.
Swipe Credit Cards: When checking in a reservation, it is important to swipe the credit card in the credit card swipe field. This will insure that your property collects the lower "swipe rate" for credit card discounts. It will save the hotel approximately ½% of the total dollar value settled.To process the payment at the less expensive "Swiped rate" (and you are using MyCard and Authorize at Checkin), then, when the cc# entry field has focus, the cursor is flashing in the text entry field, swipe the customers card. This will collect the swipe information.
If the authorization goes through, you will be returned to the Front Desk
Problems with Authorizations
If there was a problem with the authorization, you will be give a warning at the top of the booking. You can then attempt to authorize a non-present credit card.
Other possible messages would be "Call", or other error messages. For most of these messages, including, "Decline" you should first verify the credit card information is correct and that the card has not already expired, then try the checking the booking in again.
If the card still cannot be authorized you should ask the guest to speak to their issuing card bank to clear up any security holds or alter the guarantee by of the booking to a different payment method. If supported use an alternate method of payment for Guarantee By such as a check, travelers check or cash.