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Each property can create their own default Incident Report in order to record a Housekeeping or Maintenance 'Incident' that requires written or photographic documentation.  Created as a completely customizable letter(s), the one set as 'Default Letter' under the Incident Report section will open a template to be filled in and saved when a Housekeeper clicks 'Incident report' from a Request that has a Booking ID assigned.  Allowing the User to place a lengthy description of the issue, with up to 5 photos (uploaded from a computer and/or the mobile device being used by the User), each Incident report is automatically filled in with all relevant data (Guest, Room, Booking, Dates of Arrival/Depart, etc) and the resulting document is a date- and time -stamped, and saved under the "Letters" area of the specific Booking for easy retrieval in case of a dispute. Learn more about the Incident Report

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FEATURES

MyGuest Guest Request System

  • Customize Requests: We have created a way for MyGuest Users to customize the Description of each Request as it is entered into the MyGuest Manager's Dashboard and sent

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The Ultimate Channel Manager contains many of the bookings management features of MYPMS, such as: automating Letters, including email and SMS/test messages, based on multiple events such as arrival/departure/date booked; receiving daily Reports automatically via email; complete editing of bookings, dates, rooms, and rates, regardless of source of the booking; managing room assignments and/or Room Type daily management; integration with MyGuest and the Housekeeping App; logging all activity for each Booking; supporting eSign and Incident Report with unlimited storage so all relevant documents are stored and accessed via the Bookings, and other features.  The Ultimate Channel Manager costs a bit more than Pro, because it includes additional setup and training, but the features are valuable for the appropriate customer. If you wish to discuss which version of the Channel Manager is right for your business, please contact us.

NEW FEATURES

MyGuest Guest Request System

  • Customize Requests: We have created a way for MyGuest Users to customize the Description of each Request as it is entered into the MyGuest Manager's Dashboard and sent to staff. MyGuest customers can find the new "MyGuest Setup" in SETUP | FEATURES AND IMAGES | MYGUEST SETUP.  Learn more at MyGuest | MyPMS Integration
  • MyGuest- Mobile Housekeeping Integration: For customers who are registered MyGuest Users, the Housekeeping App is an inexpensive add-on, please contact us to add this feature to your MyGuest setup.

 NEW Payment Features

  • Automatic Credit Card Pre-Authorization: Allow Credit Card PreAuths is set to Automatic, then Night Audit (whether running Manual or Auto Night Audit) looks for all bookings that are due to arrive on the date selected and pre-authorizes these bookings, using the credit card set in the Guarantee by:in the booking. (Requires Traditional MyCard)

  • Flat Rate Deposit This setting determines the guarantee or deposit required for bookings made at the Front Desk (manually entered) and for online bookings taken on your website or via OTA/GDS channels.  The new Flat Rate Deposit Feature allow you to set a Flat Rate for things like a cleaning fee or Resort Fee. Learn how to set the Guarantee Policy for your property. Learn more Marketing And Policies

Website Booking Engine

  • MyGuest- Mobile Housekeeping Integration: For customers who are registered MyGuest Users, the Housekeeping App is an inexpensive add-on, please contact us to add this feature to your MyGuest setup.

 NEW Payment Features

  • Automatic Credit Card Pre-Authorization: Allow Credit Card PreAuths is set to Automatic, then Night Audit (whether running Manual or Auto Night Audit) looks for all bookings that are due to arrive on the date selected and pre-authorizes these bookings, using the credit card set in the Guarantee by:in the booking. (Requires Traditional MyCard)

  • Flat Rate Deposit This setting determines the guarantee or deposit required for bookings made at the Front Desk (manually entered) and for online bookings taken on your website or via OTA/GDS channels.  The new Flat Rate Deposit Feature allow you to set a Flat Rate for things like a cleaning fee or Resort Fee. Learn how to set the Guarantee Policy for your property. Learn more Marketing And Policies

Website Booking Engine

  • NEW "Room Type Availability Calendar" for the Booking Engine: Room Types Availability Calendar on Templates 01 and 03 : If you currently use our "Availability Calendar" Booking Engine (Template 03 or 04) on your Website, you can easily enable the new Room Type Availability Search with 'sold out' dates. Go to SETUP | SETTINGS | BOOKING ENGINE SETTINGS and set "Show Room Type Calendars" to Yes.
  • NEW "Room Type Availability Calendar" for the Booking Engine: Show an image slideshow on your Booking Engine. You can now add up to 20 images per Room Type to display on your Booking Engine. See Booking Engine | Image Slideshow. To use this new feature, all you need to do is add more images to your Room Types in Setup.  see Add Room Type Images.
  • NEW FEATURE - Booking Engine: You can now choose to display or hide your Hotel Name on the Booking Engine. This is useful if you have a logo which already states your property name and you want to avoid redundancy. To change the display setting, go to Booking Engine Settings
  • Multi-Lingual Booking Engine Templates: All of our Booking Engine Templates are now multi-lingua. To enable the multi-lingual option on your website, go to the "General" Section in Booking Engine Settings
  • ADA Compliance for "Inventory Item" and "Package Images" on the Booking Engine: The images for  for Inventory Items and Packages now meet ADA Compliance Standards. As part of design implementation, we have provided an "ALT Tag " field for each of these Images in MyPMS. However, the descriptive text must be entered by you in order to meet Compliance Standards. For  step-by-step instructions on how to enter the descriptive text in the "ALT Tag" field for Inventory Items, go to Add Inventory Item Image and for Packages, go to Add Package Image
  • Inventory Item/Add-ons "View Details" and Image Slideshow: We have added a "View Details" Pop-out window with an extended description and image slideshow to the Add-on Items on the Booking Engine. See Inventory Item Images
  • Package Rate Image Slideshow -  New Image Slideshow: The Package Rate "View Details" Pop-out now displays an image slideshow. See Packages Images
  • Ask "# Guests" on "Check Availability": You can now enable or disable the "# Guests" field when a guest checks availability. To change this setting, see Booking Engine Settings
  • Max Guest Icon: The "Select Room" page now displays the Maximum # of Guests for each Room Type. Add Room Type
  • “Restrictions” Message":  The "Restrictions Message" has been moved below the Check Availability selector and added to the "Select Rooms" Page. To enable the "Restrictions Message" see Booking Engine Settings. To enter a "Restrictions Message", see Marketing And Policies
  • Hotel Name Display: You can now choose to display or hide your Hotel Name on the Booking Engine. This is useful if you have a logo which already states your property name and you want to avoid redundancy. To change the display setting, go to Booking Engine Settings
  • Letters: New Headings and longer Subject Line for all email letters.
  • "Show in MyPMS": You now have the ability to select which letters appear in the drop down list in the Letters Tab of each booking.Letters Setupgo to Booking Engine Settings

Self Check-in

  • Self Check-in: Suppressed Rates Agents:  If you are using Self Check-in, then this Agent will be used to manage the Payment Policy and Gateway used in bookings via an Agent set as 'suppressed rates'. For example, if you participate in Expedia Collect (Expedia collects money from the Guest and provides a virtual 'Expedia Credit Card' to cover Room +Taxes) the booking often can't be 'authorized' as your typical authorization policy, as the card will decline any amount over the exact terms Room +Taxes amount (what MyPMS calls 'Projected Income').  Thus, we'd use a Suppressed Rate Agent to set a profile for how these bookings occur, most often setting 'Payment Policy' to NONE, and Online Gateway to: NONE so nothing was charged to these specific bookings via this Agent when using Self Check-in. To learn more about Suppressed Rates Agents, see Agent Types

    • Suppressed Rates Agents include the following features at Self Check-in:
      • MyBooking Hidden Rates: As part of the Suppressed Rates feature, the rates will be hidden in MyBooking at Check-in so that Guest can not see them.
      • NEW Suppressed Rates Esign Default Letter: We have added a new Esign Letter specially used for Suppressed Rate Agents at Self Check-in. This Letter can be customized to your needs, I.e. no rates or charges displayed and will automatically open for the guest to sign. Learn how to setup the Suppressed Rates Agent Esign Default Letter at Self Check-in | Default Letters
      • Require Incidental Credit Cards for Suppressed Rate Self Check ins:  This new feature allows you to force guests to enter a credit card for incidentals at Self Check-in if they have booked through a Suppressed Rates Agent. This setting is located in General Settings

  • Self Check-in Communication Timing: The "Communication" setting is used to control the START TIME of the Email and/ SMS sent to the guest to start the Self Check-in process on the arrival date of the booking. This setting controls the automated system trigger that automatically sends the "Start Self Check-in" email and/or SMS to the all guests on arrival date. For bookings made before or after this time setting, see Self Check-in | Setup

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  • Agents - Automatic Booking Confirmation Email and/or SMS Letter: An Agent can be notified when an online booking occurs for a Unit when they make an online booking via the Agents Area using "Default Agents Letter".  This letter will be sent to the Agent associated to a Booking Engine booking where the Agent record has the value Send letter" and/or "Send SMS" set to YES.  This Letter will go to the email and/or mobile on record for the Agent involved, based on whether there is a default Email or SMS Letter option chosen.  Learn how to set up an Agent Default Letter
  • NEW Letter Types: We have added new "letter types" to our Letters area for use with the Kiosk, Agent and Owners automatic Booking Confirmation Letters described above. Use these to create the Default Letters used for automatic booking confirmation Emails and SMS messages made at the Kiosk or for specific agents and owners.
  • Confirmation Email/SMS - Customized to Room Type and/or Guest Type: This new feature automatically sends a customized Booking Confirmation Letter for a specific Room Type and Guest Type. For Example, If you have specific information about a unique Room Type that you need to include in the Confirmation, then you can designate a customized Letter which will automatically be sent as the Booking Confirmation Letter. Learn more about Auto Confirmation Letters
  • New Merge Fields for Email and SMS Letters
    • Remote Access Lock code to Email and SMS letters
    • New Merge Field for link to eSign  Suppressed Rates Default Letter
    • Both Agents and Owner's Email and Mobile are now available for using a 'default' letter (email and/or SMS) to send automatically Booking Details.
  • Letters: New Headings and longer Subject Line for all email letters.
  • "Show in MyPMS": You now have the ability to select which letters appear in the drop down list in the Letters Tab of each booking.Letters Setup

OWNERS AND AGENT FEATURES

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