The MyPMS Letters function allows you to create and customize Letters that you email, SMS/text, and/or print for guests.
A "Letter" is any document that you create in SETUP | PARAMETERS | LETTERS. For example, a Registration Card, Confirmation Letter, Cancellation Letter, Receipt, Thank you for staying, etc. Basically anything you would like to send to guests. To learn more about creating Letters, see Letters
The Letter can customized with simple text and images or designed with tables in the HTML Editor. To display specific guest and booking information we use Merge Fields. Merge fields automatically insert specific data for the booking i.e. Guest name or Deposit made. To see examples of how Merge Fields are used in Letters, see Merge Field Examples
We offer a wide variety of Merge fields for both Group and Individual Letters. To see completed list of Merge Fields,see Merge Fields - Individual Letters and Merge Fields - Group Letters
Remember, any of these Letters can be automatically sent to guests before or after arrival by using Auto Letters or Self Check-in.
See how we use the merge fields in these sample Letters. Feel free to copy and paste any of the Letter contents and edit to your property.
To edit any letter in the MyPMS system, go to Setup | Parameters | Letters.
Follow these steps:
- Open Letter: choose the Letter you want to edit by clicking on the Letter I.D. or selecting it and choosing 'Edit'. The Letter will open in an Editor which you can use to customize your letter.
- Editor Toolbar: The toolbar at the top has many features you can use to customize your Letter including adding images, text formatting and other standard features. It also includes a full set of Merge fields used to insert booking, financial and guest information from your records and transactions to appear automatically in the Letter.
- Merge Fields
- To see the available list of merge fields, clickonthetheBookingCenter"globe" icon in the top left corner of the editor.
- To insert the value of the merge field you want, place your cursor at the location in Letter you want it to appear. Then, click on the desired value from the merge fields list.
- To change or edit your Merge fields in the Letter, highlight the field and click on the BookingCenter "globe" icon in the top-left of the editor. Choose the new field fromthedropdownmenuand it will replace the highlighted field
- To see a list of Merge Fields, see Merge Fields - Individual Letters and Merge Fields - Group Letters
- Once you have finished editing your Letter, click Update to save your changes.