The MyPMS Letters function allows you to create and customize Letters that you email and/or print for guests, use in Incident Reports, or request to have signed as part of eSIgn requests. Customized Letters are available in the Letters Tab of every booking and used for the Default Letters as per the service (such as Housekeeping App for an Incident Reports or eSIgn as part of Self Check-in). See Default Letters
A "Letter" is any document that you create in SETUP | PARAMETERS | LETTERS. For example, a Registration Card, Incident Report for Housekeeping and/or Maintenance, Confirmation Letter, Cancellation Letter, Receipt, Thank you for staying, etc. Basically anything you would like to create to send to guests or store with a Booking(s).
The Letter can customized with simple text and images or designed with tables in the HTML Editor. For instructions and examples of Letters, see Customize Letters
To display specific guest and booking information we use Merge Fields. Merge fields automatically insert specific data for the booking i.e. Guest name or Deposit made. We offer a wide variety of Merge fields. To see a complete list of Merge Fields,see Merge Fields - Individual Letters To see examples of how Merge Fields are used in Letters, see Merge Field Examples
Remember, any of these Letters can be automatically sent to guests before or after arrival by using Auto Letters
Go to SETUP | PARAMETERS | LETTERS.
To edit any letter in the MyPMS system, go to Setup | Parameters | Letters.
Please note: Letter types cannot be changed after they are created. Therefore, if you want to use an existing letter and it is not set to the Letter Type of your choice, then you must create a new letter.
Follow these steps: