BookingCenter offers two ways to facilitate Self Check-in: Mobile Self Check-in and Kiosk Self Check-in.
The Self Check-in business process is functionally identical for both Mobile and Kiosk, as both use MyBooking, our secure Guest Portal, to manage the 'self check-in' rules setup for your property. MyBooking is fully integrated with MyPMS with synchronized status updates, customized messaging and digital document signing.
The Kiosk offers a User Experience (UX) that presents flexibility, as each Kiosk can offer its own allocation of rates and availability, its own branding, and its own payment policies. Some examples:
The Mobile experience is functionally the same for all, and the User Experience (UX) is based on the size and type of device your Guest is using (smart phone, tablet, Mac/PC computer, etc).
The Self Check-in process is fully integrated with your PMS with synchronized status updates, customized messaging and digital document signing. Once your site is enabled for Self Check-in, each booking in MyPMS is seamlessly integrated with customized Letters and your business rules, such as:
Mobile Self Check-in
To start the process, the Guest is sent (email and SMS) a customized "Check-in" with a secure link to MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in. Understand the business criteria governing Self Check-in, and the Self Check-in Process. To implement the Self Check-in- Digital Signing Process, see detailed step-by-step instructions at Self Check-in | eSign Required. If desired, implement Self Check-in for 'Suppressed Rate Agents' and for requiring Incidental credit cards of your Guests as part of the business criteria governing Self Check-in. To force credit card authorizations when using Mobile Self Check-in, see MyCard and 'authorize at check-in' settings.
Kiosk Self Check-in
As an overview, the Guest approaches a Kiosk and authenticates their booking(s), which allows the guest to view and update booking details and complete self check-in. Understand the business criteria governing Self Check-in and the unique conditions for Kiosks. To implement the Self Check-in Digital Signing Process, see detailed step-by-step instructions at Self Check-in | eSign Required. If desired, implement Self Check-in for 'Suppressed Rate Agents', and for requiring Incidental credit cards of your Guests as part of the business criteria governing Kiosk Self Check-in. To force either credit card authorizations or payments when using a Kiosk, review the Kiosk setup, your MyCard options, and 'authorize at check-in' settings.
Self Check-in with eSign
If you want to require digital signature(s) at check-in, the BookingCenter eSign lets you create customized Letter(s) and send it to a guest to digitally sign via a secure link, stored with their booking. This allows you to request and store digital signature(s) at any time on or before the check-in date. And for pre-paid bookings (via such channels as Expedia pre-pay or Booking.com) the eSign can be unique in order to 'suppress' the rate from view. Learn how to use eSign - Digital Document Signing.
If desiring to use 2 different Self Check-in 'processes' for your Guests, consider a second stream using a PMS Agent that differentiates between bookings and requiring a unique eSign process based on 'Suppress Agent Rate' bookings.