Managing Arrivals and Departures: MyPMS offers a variety of functions to help manage arrivals. The following are recommended steps to take in preparing for arrivals. Choose the functions that best fits your property management needs.
MyPMS User Manual
The root page Guest Booking Details could not be found in space MyPMS Documentation.
Managing Arrivals
Prepare for Arrivals
When preparing for arrivals, MyPMS offers you the ability to print a list of arrivals, print all of the registration cards and a report of any extra items for guests. See Prepare for Arrivals
Guest Check-in
To check in a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information. For details, see Check-in a Guest
Add Payment or Charge
- To Authorize amount at Check in see Authorization at Check-in
- If you need to add a payment to the booking see Add Payments
- To add a charge to the booking before check in, see Add Charge
Room Assignments
- To assign a room, go the Booking Tab or the Room Assignment Tab
- To modify a Room Type, go to the Edit Tab.
Print Registration Card
- To print a registration card for your guest, Print Registration Card
Managing Departures
Prepare for Departure
When preparing for departures, MyPMS offers you the ability to print a Departure Report, print in house guest ledgers and print receipts.
Guest Check-out
To check out a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information. For details, see Check out a Guest
Balance Folio: Folios must be balanced in order to check out a guest. See Balance Folio
- If you need to add a payment to the booking see Add Payments
- To add a charge to the booking before check in, see Add Charge
Print Guest Folio Receipt or Custom Letter Receipt. To provide a receipt to the guest on check out, there are two main options: Email/Print a Guest Folio or Email/Print a Receipt created in Custom Letters.
Credit Cards & Payment Guarantees
Applying a Guarantee: If you did not apply a credit card or other form of payment when making the booking, you can swipe a credit card in the Credit Card Page, accessed from the Booking Data Page. First, select the card you want to work with from the drop down list to the right of the field labeled, “Guaranteed By:” Then place your cursor in the Credit Card # field and swipe the card.
If a guest wants to change the card on file this can be done on the Booking Data Page by clicking on Manage Credit Cards. From here you can Delete the card on file, add new cards or increment the authorization amount if allowed by card issuer.
Direct Bills
Direct Bill Accounts are always associated with a company. To select a Direct Bill as a payment method, you must first associate the Booking with a company from the Booking Data Page or the New Booking window when making the booking. The company selected must have an AR account with a high enough credit limit to pay for this booking. If all of this is true, then a Guarantee By: method of DB:company name will be available.
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