Self Check-in | Booking Criteria

Booking Criteria to complete Self Check-in

Date and Time of Login

• If the Guest logs in BEFORE the check-in date, then the guest will only be able to manage Booking Details and update the payment method. The "Check-in" button will not display and this message will display "We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below."  The arrival date of the booking must equal the System Date of the MyPMS.  Thus, you must complete Night Audit (either manually or automatically) before Self Check-ins can occur for that 'day'.
• The arrival time set for the Booking must be equal or later than the arrival time set on the booking.  It can be set to any time, but keep in mind that this Arrival Time will determine when a Guest can Check-in, as any time prior to this time, the Check-in cannot occur.  The message to a Guest that occurs of they attempt Check-in prior to this time is: "The check in time for your Room is <arrival time for booking>, please check back at this time to complete your check in".  If Housekeeping determines when the Booking can be allowed to check-in, give your Housekeepers access to Bookings so they can set the arrival time appropriate to their work.  Note this time is set in '24 hr time format', thus a 3 pm arrival is entered as 15:00 into the booking.

Number of Rooms Booked

• If the Guest has only one room booked, then only the booking details will display for that particular  booking.
• If the Guest has a multi-room booking, then ALL of the bookings under that Guest Name for check-in that day will display. The Guest can click on each booking to view and update details. 

Booking Status Criteria

• Booking Status: The Booking must be not be active nor cancelled, thus must be in either CONFIRMED or UNCONFIRMED status.
• Room Not Assigned: Room must be assigned.  If the Room is not assigned then the following message will display "Your Room is not ready, please check back later or contact the property directly at: <phone> and/or <email>".
• Room Occupied (previous guest not checked out): If the Room is still occupied by previous guest (not vacant), then the following message will display "Your Room is not ready, please check back later or contact the property directly at: <phone> and/or <email>".
• No payment method in "Guaranteed By": The booking must have a Guarantee By; set that is not the Receipt Type 'ADDPAYMENT'.  If the 'special condition' ADDPAYMENT is set for the booking, then a message "Please enter a credit card for incidental charges or damages" is displayed to the Guest and then requires them to add a valid payment method before completing Self Check-in.  See  Receipt Types for details.

Then, when the Guest clicks "Check in"

• Authorization on credit card at Check-in can be used as part of MyCard's feature: 'authorization at checkin'.  This protects from a Self Check-in entering without a valid authorization amount on a credit card.  If the authorization fails, BookingCenter creates a MyGuest record and informs the Guest what the credit card network stated for the 'declined authorization' and sends the Guest back to the MyBooking page to enter a new payment method and try again.  *note, most current properties don't use this to avoid issues with credit cards, rather they make sure the Booking is paid prior to check-in date.
• The Guest is sent an email and /or SMS with Room Entry Instructions and the Booking becomes ACTIVE status (ie, 'In House').