BookingCenter's Self Check-in System lets the Guest update details, payment methods, view policies, digitally sign documents and complete check-in from their mobile device. The process is fully integrated with MyPMS with synchronized status updates, customized messaging, eSign - Digital Document Signing and optional SMS Messaging (subscription required).
The Self Check-in function is completed in MyBooking, our secure Guest Portal, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in. Access to MyBooking is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters.
To give the Guest access to MyBooking, the Guest is sent a customized "Start Self Check-in" Letter (email and/or SMS) with a secure link to MyBooking, The secure link emailed to the Guest is unique to each Booking and, therefore will display the details specific to the that particular booking. The only exception to this is a multi-room booking under the same Guest Name with the same Arrival date. If a Guest has a multi-room booking, then all of the bookings will display when any of the self check-in links are clicked in any of the bookings. This gives the Guests the ability to view the details and check-in each booking.
If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking, but the Check-in button will not display. See below for the detailed information.
To learn more about how the Self Check-in process works, see Self Check-in | Setup Process
When a Guest clicks on the Self Check-in link and logs in to MyBooking, they can:
All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS.
MyBooking - Top Header will always the following Booking information
Below is a step-by-step User Guide for the Self Check-in - MyBooking.
Self Check-in Criteria
Then, depending on date of login and the status of the booking the criteria met in MyPMS, a message will display directing the Guest on what to do next or the "Check-in" button will display allowing the guest to check-in. Read below for a detailed description of what happens when a guest logs in to MyBooking.
Date of Login
|Update Guest Details||Add/Update Payment Method||Correspondence and Statements||Policies and Terms||Cancel Booking|