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RemoteLock is a direct interface supported by BookingCenter to enable an automatic PIN to be assigned to each room in a stay, this PIN is part of the Self Checkin process  Auto Letters, or can be manually provided to guests.  With the interface, a Guest can make a booking via a Kiosk and within 60 seconds get a PIN for their stay and go direct to the door, with your explanation, to gain entry to the specific Room that is mapped to the RemoteLock lock.

The process works like this:
  • Request the RemoteLock direct interface from BookingCenter Sales department.
  • Once you have agreed to the terms, then you will purchase and setup the Locks for your doors. Any number of locks can be supported, but only 1 Lock can be linked to a single 'Room' in MyPMS.
  • Once you have designed your locks for you property, you will need to OAuth from within your RemoteLock extranet area (https://connect.remotelock.com/) to connect to BookingCenter.  This enables BookingCenter to do the Lock Mappings between each Lock and your Room.  
  • Once that is complete and tested, each Booking communicates with the RemoteLock direct interface and generates a PIN for each Room in a stay, even if the booking moves between room Types and/or Rooms during their stay.

Understanding the interface



Automation 

In order to make a Kiosk that allows a person to book and checkin from a Kiosk, BookingCenter had to make the interface act fast.  Thus, we have tested the interface to support a two minute event time between the time a booking is made for an arrival 'today' and having the PIN code in the door ready for your Guest.  And we support a one minute event from the time of the booking to be able to provide the Guest with the PIN as part of their Self Checkin communication via their Mobile device, Kiosk, email, or SMS message.  

The RemoteLock Access Guest is always created on the day the booking is created if the Room is assigned and if the Room has a RemoteLock assigned to it. If the booking has no Room assigned (common in hotel operations), then BookingCenter will not request the PIN until the booking is due to checkin - and at that time we will request the PIN from the interface. This reduces complexities in the RemoteLock extranet area (https://connect.remotelock.com/).  If a booking is made for an arrival of 'today' then the Access Guest and PIN is made immediately.  

For a simple bookings where your Guest does not change Rooms during their stay, the Guest has a clear understanding of what to do and a single PIN to remember. If they are moving from Room to Room during their stay, each Room's Lock will be provided a separate PIN for that lock, which the interface provides automatically.


Power Management

When working with locks powered by batteries, conservation of power is critical. Thus, if you wish to extend the life of your batteries, you likely won't set Locks to query the 'service' each hour, rather each few hours.  If BookingCenter creates an Access Guest nd provides a PIN from the interface, it may not be downloaded yet to the lock.  That is OK, as if a Guest comes immediately from making a booking, having their Room assigned, or Key / PIN created by the interface, the door handle being 'jiggled' (ie, moved up and down) will force a wake-up and the Lock will retrieve the code immediately.  Thus, your Guest may have to enter their PIN twice, as the 1st time may be rejected, but by the by the 2nd attempt, the Lock will have downloaded the Access Guest and the PIN will work. If you don't like this power conservation technique you will either have to wire the locks directly to power (which will consume more power from the electricity grid) or replace batteries more often.


PIN Code

A unique PIN is used for each Access Guest (ie, each Booking) and BookingCenter will only de-activate this PIN if the property ‘Revokes Guest’ (see Manual Lock Management below) or cancels the booking.  Otherwise, the PIN will not be altered either by edits that add or remove days to the booking.  The delivery of the PIN code is done via the 'merge' element we support in our Letters area called %%remote-lock-pins%%.  If this merge element is used in a SINGLE ROOM booking (ie, there is no Room move, all nights in the same Room) than the PIN will be delivered with only the PIN, such as:

If this merge element is used in a MULTIPLE ROOM booking (ie, there is a Room move, so the system has requested and saved a PIN for each Room move) than the PIN will be delivered as an array so the guest knows which Room has a PIN to be used for those specific dates and times, such as:


Arrival And Departure Times

The Arrival time on each booking is 15 min after the booking's arrival time for additional days in different rooms.  Thus, if the arrival time on the booking is 3 pm, if a Room change occurs, the next door's arrival time (even if multiple rooms will be included) will be 3:15 pm for each day's room change.

The Departure time for interim days (only a consideration if a Room move is required) is 15 mins later than the arrival time in the new room.  Thus, in the example above, if the Arrival time for the 2nd Room is 3:5 pm, then departure time will be set as 3;30 in the original room to give the Guest 15v mnionpites of over-lapping access between the 2 rooms to move their belongings.  The Departure time is relevant only until the last day, as the booking governs what is set as the Departure time of the final day.


Booking Edits

If a Booking already has an Access Guest created because it was either manually created or the arrival date of 'today' made the key (as evident in the LockState extranet or 'View Key'), and then you edit the booking to a later arrival date, the Access Guest won't be updated until you either EDIT the booking and Save it, or else Check-in the booking.  Either of these events will update the key with the new arrival/depart info.  Basically, you don't need to worry about this as the check-in event will update automatically.


Manual Lock and PIN Management

Any operator can View, Revoke, and Create keys manually.   Notice that each page on the Booking, at bottom, has a 'RemoteLock' option. Click on "Remote Lock".

Clicking the RemoteLock link opens a new window called 'RemoteLock' where the following manual actions can be enacted: Create, Revoke and View Keys.

  • Create Key: You can click this at any time to override the interface and create an Access Guest for the booking.  Clicking tis button will create an Access Guest and a PIN for the Lock.  Upon success, you will see a message:and the system has now make an Access Guest with this PIN from the arrival date and time of the booking to the depart date and time of the booking.
  • Revoke Key: Only click this if you wish to override the interface and delete an Access Guest that was created, as it will remove the Access Guest and the PIN from the Lock.  Upon success, you will see a message:and the Access Guest and PIN for the Lock will have been deleted by the interface.
  • View Keys: When clicking View Keys, you see the details of the Key on file with the interface, such as:. This shows that there is an Access Guest for room 304 with a PIN that is working from Aug 10 at 3 pm to Aug 11 at 11 am.

NOTE: If a property clicks Create Key at the same time the automation is firing, the RemoteLock will get confused and err on one of the events, usually the first one received, so be patient and try not to do this (smile)

If you edit an Access Guest in your RemoteLock extranet area (https://connect.remotelock.com/), then edit the booking in BookingCenter, BookingCenter will over-write the settings you saved in your RemoteLock extranet area (https://connect.remotelock.com/), so proceed carefully.


OAuth Permission Inside RemoteLock Giving BookingCenter Permission

You will begin by logging into: https://remotelock.bookingcenter.com/auth/login/

You will need to enter your Site ID and password (not always the same as a User ID and password to login to MyPMS).  You can view this info in the Setup | Settings | Site Details area.  And alter your Site ID password, if needed.

 After logging in, you are presented with this 'call to action": Authorize.  Here you must click 'authorize' to request that BookingCenter be allowed to manage requests to your RemoteLocks.

Afterwards, you will be presented with: where you will need to enter in your RemoteLock user name and password to complete the connection.  Upon success, the connection will be 'authorized' and BookingCenter can now map the Rooms and Locks together.


Mapping Locks to Rooms

Before your property is able to use the RemoteLock interface you must map each of your RemoteLock locks to to a room in BookingCenter.  To do so log into the setup area and navigate to PMS → RemoteLock mapping.  There you will see an interface with all of your available  locks on the left side and a pull down on the right side where you can choose a BookingCenter room.

To map a room to a lock simply pick the room you want mapped via the drop down

Lock to Room Mapping complete