The Pre-Auth Remaining Arrivals report displays Authorizations for all bookings listed in "Remaining Arrivals" that have not checked in as of the time of Night Audit. This feature requires that a Traditional MyCard© account has been setup by the property.
This function is completed after Night Audit, for 'today's arrivals, in order to get a list of bookings where the credit card 'guaranteeing' the booking has insufficient funds to cover an authorization for 'tonight's rate'. Thus, these bookings can be contacted (for a new 'Guarantee by:") or their booking cancelled in order to free rooms to re-sell 'today'.
Any User with 'Night Audit' access can run this function by clicking the "Pre-Auth Remaining Arrivals" which is visible ABOVE 'Settle Credit Cards' . The amount authorized is the amount of the first night's rate (i.e., today's rate) but not including tax. Learn more in MyCard- Pre-Auth Remaining Arrivals and MyCard - Night Audit
Note: The date of the authorization is displayed at the top of the report. For example, "11/22/15 9:11 PM by <user name>". This reflects the time that the Pre-authorization was completed in Night Audit (Pacific Standard Time). See Understanding the Night Audit
To see processed or batched credit card transactions, see MyCard Batch Settlement
Understanding Auto Authorization
The Auto Authorization function allows you to charge a pre-determined authorization amount to a guest credit card upon check-in.
To use Auto Authorization, the setting must be enabled. Go to SETUP | PMS | SETUP. See SETUP
Guaranteed By: In the second section, under Booking Information, locate the "Guarantee By" field and choose the credit card type from the drop-down list. When you select the credit card type from the Guarantee By drop down list the screen will expand to show "Credit Card Details". (See below)
See MyCard Video Tutorials
Credit Card Details: Red Asterisk * indicate a required field.
Swipe Credit Cards: When checking in a reservation, it is important to swipe the credit card in the credit card swipe field. This will insure that your property collects the lower "swipe rate" for credit card discounts. It will save the hotel approximately ½% of the total dollar value settled.To process the payment at the less expensive "Swiped rate" (and you are using MyCard and Authorize at Checkin), then, when the cc# entry field has focus, the cursor is flashing in the text entry field, swipe the customers card. This will collect the swipe information.
If the authorization goes through, you will be returned to the Front Desk
Problems with Authorizations
If there was a problem with the authorization, you will be give a warning at the top of the booking. You can then attempt to authorize a non-present credit card.
Other possible messages would be "Call", or other error messages. For most of these messages, including, "Decline" you should first verify the credit card information is correct and that the card has not already expired, then try the checking the booking in again.
If the card still cannot be authorized you should ask the guest to speak to their issuing card bank to clear up any security holds. Or alter the guarantee by to a different payment method or different credit card. If supported by your property, use an alternate method of payment for Guarantee By such as a check, travelers check, or cash.