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When a new Guest Request is captured in your MyGuest system, an automatic notification for YOUR department is displayed on the Dashboard. The request is also added to the total number of "Guest Requests Submitted" on the Dashboard and to the Requests list. Staff can also be alerted to new entries via ‘push’ notifications

To view a list of all Guest Requests click on Requests in left menu. From here, you can click on each Guest Request to see the details, status and add comments. 

MyGuest

Incoming Guest Requests

When a new Guest Request is captured in your MyGuest system, an automatic notification is displayed on the Dashboard. The Request will also be added to the total number of "Guest Requests Submitted" on the Dashboard.

New Guest Request Notification
 "Guest Requests Submitted"

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New Guest Request Notification 

The Guest Request Notification displays the department, guest Name, Room Assignment and the type of request. The Alert Notification has two options: Click "View" to open the Guest Request and view details. Click "Cancel" to go to the Request List.

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Click Cancel to see Requests List

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Click View to see the Guest Request Details

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Guest Request Details

When you click "View" on the Guest Request Notification or click on any Guest Request in the Requests List, the Guest Request Details will open. Here you can view the details of the requests, Edit the Request info, set the status, assign to a staff member, add notes to a guest email or internal comments for staff.

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Handling Guest Responses

If you use the communication feature "Comments For Guest Email" to email the Guest, then your email will go the email address on file for the Guest. If they reply to the email, however, the reply email goes to your Property email setup as part of your MyGuest profile. The email reply will NOT update the request in MyGuest.  So, if your staff receives a notice back from a Guest via email, and it's appropriate, have them update the request using the "Staff Only Notes" field so it persists with the ticket.

Edit Request Details

When you click on the fields for Guest Name, Room Number, Telephone, or Booking Number, there is a small edit box that allows you to edit the content and then click to save the entry. This allows for quick editing, as below shows:


Viewing Guest Requests

To view a list of all Guest Requests click on Requests in left menu.

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The Requests List displays all OPEN Requests. Each Guest Request is colored coded by Status.

  • BLUE COLOR = New request
  • WHITE COLOR = Request is being processed
  • RED COLOR = 30 minutes has passed and this request needs attention

 

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