BookingCenter's Self Check-in lets the Guest update Booking Details, Add Payment Methods, Cancel the booking and complete the Self Check-in process from their mobile device. The Self Check-in function is completed in MyBooking, our secure Guest Porta. MyBooking is fully integrated with your PMS with synchronized status updates, customized messaging and digital document signing.
Once your site is enabled for Self Check-in, the function is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. To start the process, the Guest is sent (email and SMS) a customized "Check-in" with a secure link to MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in.
The secure link emailed to the Guest is unique to each Booking and, therefore will display the details specific to the that particular booking. The only exception to this is a multi-room booking under the same Guest Name with the same Arrival date. If a Guest has a multi-room booking, then all of the bookings will display when any of the self check-in links are clicked in any of the bookings. This gives the Guests the ability to view the details and check-in each booking.
When a Guest clicks on the Self Check-in link and logs into MyBooking, they can:
All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS.
Below is a step-by-step User Guide for the Self Check-in - MyBooking.
The Top Header will always the following Booking information
Then, depending on date of login and the status of the booking the criteria met in MyPMS, a message will display directing the Guest on what to do next or the "Check-in" button will display allowing the guest to check-in. Read below for a detailed description of what happens when a guest logs in to MyBooking.
Date of Login
Number of Rooms Booked
Self Check-in Criteria
Room Not Assigned
Room Occupied (previous guest not checked out)
No Credit Card not in Guaranteed By
We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below.
Check-in
Update Guest Details | |
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View Bookings | |
Displays a list of all upcoming Confirmed Bookings. By clicking on a booking in the list, the booking details expand Click image to enlarge | Click image to enlarge |
Email/Print Booking Details | Cancel Booking |
Past Stays | |
Click image to enlarge Displays a list of all past Completed Bookings. | Click image to enlarge By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or print an invoice. |
Cancelled | |
Displays a list of all Cancelled Bookings Click image to enlarge | |
Booking Summary | |
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TAB 2: View Profile | |
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Displays Guest Details as entered in the Booking Data Tab in MyPMS as well as additional fields for Dietary Requirements, etc. The Guest can click Edit to enter more information or modify the existing information.
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TAB 3: Property Information | |
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General Information: | |
Basic contact property Information, phone, address, Address of the property. The information displayed here is entered in MyPMS in SETUP | SETTINGS | SITE DETAILS. See Site Details | |
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Policies: | |
Deposit, Confirmation, and Cancellation Policy Message.The information displayed here is entered in MyPMS in SETUP | SETTINGS | MARKETING AND POLICIES. See Marketing And Policies Click image to enlarge | |
Location Map: | |
Interactive map showing property location. This map is automatically displayed with your location. Location is entered in MyPMS in SETUP | SETTINGS | GENERAL SETTINGS. Under Geography Section - Latitude and Longitude. See General Settings Click image to enlarge |