What is MyBooking?
MyBooking (https://mybooking.bookingcenter.com/) is an online booking service that offers a personalized site for guests to manage their bookings and guest profile. BookingCenter supports this feature via an RUID, which is a 'secure' URL a guest can click to view, cancel, update their details, eSign documents, and make changes to their bookings. NOTE: New Bookings cannot be made on MyBooking, there must be an existing Booking ID and a password set for a guest to be able to login.
All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled (see Self Cancellation of Bookings in MyBookings if desiring to enable cancellations with auto Charge and Payment of a cancellation fee). Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS. If a property is using MyGuest, then these events create 'push' notifications and requests for your staff.
Features and Benefits of MyBooking
For the Guest
- View, email, or print Booking Details
- Add Booking to Ical and Google Calendars
- Cancel an upcoming booking
- Print an Invoice, or Letter that was required to be signed electronically
- Edit Guest Profile information
- Add an 'incidental' credit card as part of checkin
- View the cancellation, deposit, and privacy policy of your property and the specific booking (as some properties offer multiple deposit and cancellation policies)
For the Property
- Seamless updates to MyPMS
- Display deposit, confirmation, and cancellation policy unique to each booking
- Enable a Guest to cancel their booking while guaranteeing the cancellation policy (and any fee) is automatically paid and the room available to be booked by someone else.
- Customized confirmation letter with RUID for secure access without need for passwords
Note: The MyBooking area is available to customers who are contracted for online sales.
Overview
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