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Managing Arrivals MyPMS offers a variety of functions to help manage arrivals. The following are recommended steps to take in preparing for arrivals. Choose the functions that best fits your property management needs. 

 

Prepare for Arrivals

When preparing for arrivals, MyPMS offers you the ability to print a list of arrivals, print all of the registration cards and a report of any extra items for guests.

Guest Check-in

To check in a guest, you must first locate the guest booking and open it to the booking details. There are several ways to locate a guest and open their booking information:

  • Swipe Credit Card: Swipe the Guest credit card in the “Active Search” field. This will bring up the guest associated with that credit card and capture the credit card swipe data. From here, just press the check-in button and the check in process is complete.
  • Use Quick Search: You can also enter a room number, partial name or full but misspelled name in the Active Search box. This will also pull up the appropriate booking. Though with this method you will have to edit the credit card data and swipe the credit card in the credit card field. See Quick Search
  • Select from Arrivals in the Quick List: Choose the guest from the drop down list of arriving guests. See Arrivals, In house, Departures
  • “Advanced Search” for the booking – it may be for another date.  See Search Bookings
  • Tape Chart: Locate the booking from the Tape Chart. See  Tape Chart Management

Add Payment or Charge

  • If you need to add a payment to the booking see Add Payments
  • To add a charge to the booking before check in, see Add Charge

Room Assignments

  • There are three ways of assigning rooms. The first is by selecting the desired room on the New Booking window while creating the booking. 
  • The second is by selecting the desired room on the Booking Data window after creating the booking.  
  • Finally, the third method is by choosing the “Room Assignment” tab on and selecting the specific room desired for each day – this method allows you to move the guest into multiple rooms during their stay.
Print Registration Card

 


In this section
The root page Guest Booking Details could not be found in space MyPMS Documentation.

Credit Cards & Payment Guarantees

Applying a Guarantee: If you did not apply a credit card or other form of payment when making the booking, you can swipe a credit card in the Credit Card Page, accessed from the Booking Data Page. First, select the card you want to work with from the drop down list to the right of the field labeled, “Guaranteed By:” Then place your cursor in the Credit Card # field and swipe the card.  

If a guest wants to change the card on file this can be done on the Booking Data Page by clicking on Manage Credit Cards.  From here you can Delete the card on file, add new cards or increment the authorization amount if allowed by card issuer.

Direct Bills

Direct Bill Accounts are always associated with a company. To select a Direct Bill as a payment method, you must first associate the Booking with a company from the Booking Data Page or the New Booking window when making the booking. The company selected must have an AR account with a high enough credit limit to pay for this booking. If all of this is true, then a Guarantee By: method of DB:company name will be available.

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