BookingCenter offers two ways to facilitate Self Check-in: Mobile Self Check-in and Kiosk Self Check-in.
The Self Check-in business process is functionally identical for both Mobile and Kiosk, as both use MyBooking, our secure Guest Portal, to manage the 'self check-in' rules setup for your property. MyBooking is fully integrated with MyPMS with synchronized status updates, customized messaging and digital document signing.
The Kiosk offers a User Experience (UX) that presents flexibility, as each Kiosk can offer its own allocation of rates and availability, its own branding, and its own payment policies. Some examples:
The Mobile experience is functionally the same for all, and the User Experience (UX) is based on the size and type of device your Guest is using (smart phone, tablet, computer.
Regardless of which type, the Self Check-in process is fully integrated with your PMS with synchronized status updates, customized messaging and digital document signing. Once your site is enabled for Self Check-in, each booking in MyPMS and is seamlessly integrated with customized Letters and your business rules, such as:
Mobile Self Check-in
To start the process, the Guest is sent (email and SMS) a customized "Check-in" with a secure link to MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in. To understand the business rules governing Self Check-in, read about the Self Check-in Process. To implement the Self Check-in- Digital Signing Process, see detailed step-by-step instructions at Self Check-in | eSign Required.
Kiosk Self Check-in
To start the process, the Guest approaches a Kiosk and authenticates their booking(s) into MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in. To understand the business rules governing Self Check-in, read about the Self Check-in Process. To implement the Self Check-in- Digital Signing Process, see detailed step-by-step instructions at Self Check-in | eSign Required.
Self Check-in with eSign
If you are using the Self Check-in function and want to require a digital signature for check-in, the BookingCenter eSign-Digital Document Signing lets you create a customized Letter with a digital signature function and send it to a guest to open and digitally sign via a secure link attached to their booking. This allows you to request and store a digital signature for the guest at any time on or before the check-in date. The eSign - Digital Document Signing function is already enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. Learn how to use eSign - Digital Document Signing.
If desiring to use 2 different Self Check-in 'processes' for your Guests, consider a second stream using a PMS Agent that differentiates between bookings and requires a unique eSign - Digital Document Signing process based on the 'Suppress Agent Rate' process.