BookingCenter's Self Check-in System lets the Guest update details, payment methods, view policies, digitally sign documents and complete check-in from their mobile device. The process is fully integrated with MyPMS with synchronized status updates, customized messaging, eSign - Digital Document Signing and optional SMS Messaging (subscription required). To learn more about how the Self Check-in process works, see Self Check-in | Setup Process
The Self Check-in process is designed to only allow the guest to start and complete Self Check-in ON the Check-in Date.The Guest will only see the Check-in button and be allowed to complete the process if all criteria has been met, similar to the check-in process in MyPMS. If the Booking Criteria has not been met, then the a message will display telling the guest what action to take I.e. Add Payment Method.
If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking, but the Check-in button will not display. See below for the detailed information.
Self Check-in
Date of Login
- If the Guest logs in BEFORE the Check-in date, then the guest will only be able to manage Booking Details and update the payment method. The "Check-in" button will not display. .
- If the Guest logs in ON the check-in date the "check-in" button will display if all criteria is met in MyPMS. See If the criteria has not been met, then a message will display to the Guest with the action that needs to be taken.See
Number of Rooms Booked
- If the Guest has only one room booked, then only the booking details will display for that particular booking.
- If the Guest has a multi-room booking, then ALL of the bookings under that Guest Name for check-in that day will display. The Guest can click on each booking to view and update details.
Self Check-in Criteria
- Room Not Assigned
- Room Occupied (previous guest not checked out)
- No payment method in "Guaranteed By"
- Payment Authorized at Check-in (MyCard Users)
We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below.
Overview
Content Tools
