The Self Check-in system is completely automated from start to finish and includes automatic messaging, payment authorization, eSign – digital signing (optional) and room specific information allowing detailed instructions for a mix of hotel and rental units.
Once the Self Check-in function is enabled for your site, then each Guest will automatically receive the "Self Check-in Start" Letter set in Default Letters on Booking Arrival Date. This Letter is customized by you in SETUP | LETTERS and must be selected as the "Self Check-in Start" Letters in Default Letters. If you do not want the "Self Check-in Start" Letter to be sent to a specific booking, then you have the ability to "Exclude Guest from Self Check-in" in the Booking Information.
After the Guest receives the "Self Check-in Start" Letter and clicks on the link to access the secure guest portal, they will be able to update booking details and payment method and check-in if they click on the Arrival Date. The "Self Check-in" button will not display until the Arrival Date of the booking.
The Self Check-in process is tightly integrated with MyPMS for “real-time” booking and status updates. This means that when a Guest updates Booking Details and Payment Method, then this information will automatically update in MyPMS. Conversely, certain criteria must be met in MyPMS for a Guest the "Check-in" button to appear and allow the guest to check-in. If the criteria is not met, then a message will display directing the Guest on what action to take to complete check-in.
Self Check-in
Start Self Check-in: Send a "Self Check-in" Letter to Guest
The Self Check-in function is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters.The Self Check-in process is started by sending a customized letter via email and/or SMS to the Guest (on or before the check-in date). Once the "Self Check-in" Letter has been created and set as the Default, then you need to select this Letter and the method delivery (email and/or SMS) in Default Letters. For instructions, go to Self Check-in | Default Letters
This Letter is called the "Self Check-in Start" Letter and starts the Self Check-in process by automatically sending an email and/or SMS to the Guest with the secure link to access MyBooking on the Arrival Date and, optionally, at a scheduled time before check-in or on check-in date using the "Auto Letter" function.
- If this letter is sent BEFORE the check-in date then the guest will only be able to manage Booking Details and update the payment method. The "Check-in" button will not display. .
- If the Letter is sent ON the check-in date, the "Check-in" button will display if all criiteria is met in MyPMS. If the criteria has not been met, then a message will display to Guest with next action.
Guest Self Check-in Process
Once the Guest clicks the secure link in the "Self Check-in Start" Letter and enters the MyBooking Guest Portal, they will see their booking details. "Self Check-in Complete" Letter sent, they will automatically be logged in to the MyBooking Self Check-in portal.
Date of Login
- If the Guest logs in BEFORE the Check-in date, then the guest will only be able to manage Booking Details and update the payment method. The "Check-in" button will not display. .
- If the Guest logs in ON the check-in date, the "Check-in" button will display if all criteria is met in MyPMS. If the criteria has not been met, then a message will display to Guest with next action.
Number of Rooms Booked
- If the Guest has only one room booked, then only the booking details will display for that particular booking..
- If the Guest has a multi-room booking, then ALL of the bookings under that Guest Name for check-in that day will display. The Guest can click on each booking to view and update details.
Check-in Complete Send Guest Room Entry Instructions
After theThe first step to Self Check-in is to enter the specific Room Entry information into the "Room Notes" field of each Room. This field is used to display the Room Entry information to guests when they complete check-in in MyBooking AND in the email and SMS sent to the guest when they complete check-in. In order for this information to be automatically emailed and/or SMS to the guest, you must enter the information in the Room AND insert the merge field the "Self Check-in Room Entry Information" Letter. This Letter can be created by you or you can edit the Default Template provided. The merge field to be used for this Letter is the "Room Notes" under "Booking Details" of the Letter Editor.
After this letter is created, it must be set up as an Auto Letter function to be automatically emailed to the Guest on the check-in date. or sent manually in the Letters Tab of the Bookng.
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