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To create or edit an SMS letter: Go to Setup | Parameters | Letters. See Add Letters and, Customize and Edit Letters. To set up Automated Emails, see Auto Letters Setup. Merge Fields available for Individual Letters. See below for details on each field.

  • Hotel Details - Inserts Hotel details: Entered in SETUP|SETTINGS|SITE DETAILS. See Site Details
  • Booking Details - Inserts details entered in the Booking Information for each guest. See Booking Details
  • Guest Details - Inserts the data entered in Guest Information Section of the Booking Data. See Booking Details  
Letters Setup

To start using Merge Fields: 

  • Open Letter: choose the Letter you want to edit by clicking on the Letter I.D. The Letter will open in an Editor 
  • Editor Toolbar: The toolbar at the top has many features you can use to customize your Letter including Merge fields used to place booking, financial and guest information from your records and transactions. 
  • BookingCenter "globe" icon: To see a list of merge fields, clickonthethe  in the top left corner of the editor.
  • To insert the value of the merge field you want, place your cursor at the location in Letter you want it to appear. Then, click on the desired value from the merge fields list.
  • To change or edit your Merge fields in the Letter, highlight the field and click on the BookingCenter "globe" icon in the top-left of the editor. Choose the new field from the drop down menu and it  will replace the highlighted field. 

 The tables below lists all current variables that may be used in creating letter templates.

Click on each title to see Merge Field details:

 Date and Hotel Details

Example of Merge Field in Letters


Merge FieldIdentifier

Today's Date


Hotel Details

Merge FieldIdentifier

Hotel Name


Hotel Address


Hotel Address2


Hotel City


Hotel State


Hotel Zip


Hotel Country


Hotel 800 Phone

Hotel Main Phone%%hotel-main-phone%%
Hotel Fax%%hotel-main-fax%%

Hotel Email

 Booking Details

Example of Merge Fields in Letter

Booking Details

Merge FieldIdentifier

Confirmation Number


Arrival Date

%% reservation-arriving-date%%
Arrival Time%%arrival-time%%

Departure Date

%% reservation-departing-date%%

Departure time%%departure-time%%

Arrival Date - Long Format

%% reservation-arriving-date-long%%

Departure Date - Long Format

%% reservation-departing-date-long%%

Number Nights

%% reservation-number-nights%%

Room Number


P.O Number%%po-number%%
Folio Number%%folio-number%%
Room Type Description%%room-type-description%%
Room Description%%room-description%%
Room Number%%room%%

Number Adults


Number Children

%% reservation-number-children%%

Number Infants

%% reservation-number-infants%%

Package Name


Company Name%%company-name%%
Booking Comments%%booking-comments%%
Cancellation Number%%cancellation_number%%
 Guest Details

Example of Merge Fields in Letter

Guest Details

Merge FieldIdentifier
Guest First Name%%guest-first-name%%
Guest Last Name%%guest-last-name%%
Guest Title%%guest-title%%
Guest Address%%guest-address1%%
Guest City%%guest-city%%
Guest State%%guest-state%%
Guest Zip%%guest-zip%%
Guest Country%%guest-country%%
Guest Phone%%guest-phone%%
Guest Mobile%%guest-mobile%%
Guest Fax%%guest-fax%%
Guest Email%%guest-email%%
Guest Comments%%guest-comments%%
Name on Credit Card%%name-on-credit-card%%
Credit Card Number%%credit-card-number%%


Merge FieldIdentifier
Display all Folio Items%%write-folio%%
Folio Transactions%%folio-transactions%%
First Night Rate%%reservation-firstnightrate%%
Average Daily Rate%%average-daily-rate%%
Folio Balance%%folio-balance%%
Folio Charges Total%%folio-charge-total%%
Folio Payments Total%%total-payments%%
Projected Income%%total-cost%%
Project Income & Charges%%projected_income_charges%%
Projected Accommodation Cost%%projected-accommodation-cost%%
Projected Accommodation Tax%%projected-accommodation-tax%%
Accommodation Subtotal (less tax)%%total-accommodation-cost%%
Total Accommodation Tax%%total-accommodation-tax-cost%%
Balance due upon arrival%%balance-due%%
Payment Type%%payment-type%%
Tax 1 Rate % (Primary)%%main-tax%%
Tax 2 Rate % (Secondary)%%main-tax2%%
Tax 1 Total%%tax1-total%%
Tax 2 Total%%tax2-total%%
Sum of all additional Taxes%%additional-tax-total%%
Tax Totals%%total-taxes%%
Rate Grid Complete%%full-daily-rate-grid%%
Rate Grid Only Room Numbers%%full-daily-rate-grid-w-room-number%%
Rate Grid Only Room Numbers and Plans%%full-daily-rate-grid-w-room-number-rate-plan%%
 Projected Financials

Financials (Projections)

Merge FieldIdentifier

Projected Deposit:

Projected Income & Charges%%projected_income_charges%%
Projected Accommodation Cost%%projected-accommodation-cost%%
Projected Balance:%%projected-balance%%
Projected Tax1 Total:%%projected-tax1-total%%
Projected Tax 2Total:%%projected-tax2-total%%
Projected Additional Tax Total%%projected-additional-tax-total%%
 Financials (Taxes)

Financials (Taxes)

Merge FieldIdentifier

Tax 1 Rate %: 

Tax 2 Rate %:
Tax 1 Total:%%tax1-total%%
Tax 2 Total: %%tax2-total%%

Sum of All Additional Taxes:

Tax Totals:%%total-taxes%%
 Marketing and Policies

Marketing and Policies

Merge FieldIdentifier
Deposit and Confirmation Policy%%deposit-policy%%
Cancellation Policy%%cancellation-policy%%
Privacy Policy%%deposit-policy%%
Marketing Message%%marketing-message%%
Site Description%%description%%
Location Description%%location-description%%
Customer Reviews%%customer-reviews%%
Thank you Message%%thank-you-message%%
Driving Directions%%driving-directions%%
 Travel Agent Details

Travel Agent Details

Merge FieldIdentifier
TA Name%%ta-name%%
TA Contact%%ta-first-name%%
TA Address%%ta-address1%%
TA City%%ta-city%%
TA State%%ta-state%%
TA State Code %%ta-state-code%%
TA Zip%%ta-zip%%
TA Country%%ta-country%%

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