The Self Check-in system is completely automated from start to finish and includes automatic messaging, payment authorization, eSign – digital signing (optional) and room specific information allowing detailed instructions for a mix of hotel and rental units. The process is tightly integrated with MyPMS for “real-time” booking and status updates. This means that when a Guest updates Booking Details and Payment Method, then this information will automatically update in MyPMS. Conversely, certain criteria must be met in MyPMS for a Guest the "Check-in" button to appear and allow the guest to check-in. If the criteria is not met, then a message will display directing the Guest on what action to take to complete check-in. See Self Check-in | Booking Criteria Once the Send "Self Check-in" Letter
The Self Check-in function is already enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. Once you have created the Default Esign Letter, then you need to create a "Esign Request Letter" that will be emailed to the Guest with the secure link to access the eSign Letter.When the guest clicks on the link , the Letter you created and set as the your site, then each Guest will automatically receive the "Self Check-in Start" Letter set in Default Letters on Booking Arrival Date. This Letter is customized by you in SETUP | LETTERS and must be selected as the "Self Check-in Start" Letters in Default Letters. If you do not want the "Self Check-in Start" Letter to be sent to a specific booking, then you have the ability to "Exclude Guest from Self Check-in" in the Booking Information. After the Guest receives the "Self Check-in Start" Letter and clicks on the link to access the secure guest portal, they will be able to update booking details and payment method and check-in if they click on the Arrival Date. The "Self Check-in" Letterbutton will not display with the required digital Signature boxes and allow the guest to read and sign the letter. After the guest submits the signed Letter, it is stored with the booking at a secure URL for future reference by the hotel or guest. See Digital Signature Letter Storageuntil the Arrival Date and Arrival Time of the booking.
SELF CHECK-IN PROCESS STEP 1: Start Self Check-in: Send a The "Self Check-in" Letter can be emailed to the Guest two ways Manually by using the "Letters" Tab in each booking.
The Self Check-in function is enabled for each booking in MyPMS (unless it has the flag; "Self Check-in Exempt" selected) and is seamlessly integrated with Letters.The Self Check-in process is started by sending a customized letter via email and/or SMS to the Guest on or before the check-in date. This Letter is called the "Self Check-in Start" Letter and starts the Self Check-in process by automatically sending an email and/or SMS to the Guest with the secure link to access MyBooking Automatically by using the "Auto Letter" function to send the letter to the guest at a scheduled time before check-in or on check-in date . |