How to use Merge Fields: To create or edit any letter, go to Setup | Parameters | Letters. See Add Letters and, Customize and Edit Letters. To set up Automated Emails, see Auto Letters Setup. To start using Merge Fields: 

To insert the value of the merge field you want, place your cursor at the location in Letter you want it to appear. Then, click on the desired value from the merge fields list

To change or edit your Merge fields in the Letter, highlight the field and click on the BookingCenter "globe" icon in the top-left of the editor. Choose the new field from the drop down menu and it  will replace the highlighted field. 

Merge Fields available for Group Letters. See below for details on each field.

The tables below lists all current variables that may be used in creating letter templates. Click on each title to see Merge Field details

Example of Merge Fields in Letter


Merge FieldIdentifier

Today's Date


Hotel Details

Merge FieldIdentifier

Hotel Name


Hotel Address


Hotel Address2


Hotel City


Hotel State


Hotel Zip


Hotel Country


Hotel 800 Phone

Hotel Main Phone%%hotel-main-phone%%
Hotel Fax%%hotel-main-fax%%

Hotel Email


Example of Merge Fields in Letter

Guest Booking Data

Merge FieldIdentifier
Group Name%%group_name%%
Group Title%%group_booking_title%%
Full Name 
First Name%%guest-first-name%%
Last Name%%guest-last-name%%
Full Address%%guest-title%%
Business  Phone%%work-phone%%
Home Phone%%home_phone%%
Name on Credit Card%%name-on-credit-card%%
Credit Card Number%%credit-card-number%%
Group Comments%%group-comments%%

Group Booking Details

Merge FieldIdentifier

Confirmation Number


Status %%status%%

Arrival Date

%% reservation-arriving-date%%

Departure Date

%% reservation-departing-date%%

Company Name%%company-name%%
Travel Agent%%travel_agent%%
Booking Comments%%booking-comments%%
Rooming List (terse)
Rooming List (verbose)
Group List Count %%group_count%%
Cancellation Number%%cancellation_number%%

Marketing and Policies

Merge FieldIdentifier
Cancellation Policy%%cancellation-policy%%
Deposit Policy%%deposit-policy%%
Marketing Message%%marketing-message%%
Site Description%%description%%
Location Description%%location-description%%
Customer Reviews%%customer-reviews%%
Thank you Message%%thank-you-message%%
Driving Directions%%driving-directions%%



Merge FieldIdentifier
Projected Income%%total-cost%%
Project Income & Charges%%projected_income_charges%%
Projected Accommodation Cost%%projected-accommodation-cost%%
Projected Accommodation Tax%%projected-accommodation-tax%%
Group Revenue%%group-revenue%%
Balance due upon arrival%%balance-due%%
Folio Balance%%folio-balance%%
Folio Charges Total%%folio-charge-total%%
Folio Payments Total%%total-payments%%
Display all Folio Items%%write-folio%%
Tax 1 Rate % (Primary)%%main-tax%%
Tax 2 Rate % (Secondary)%%main-tax2%%
Tax 1 Total%%tax1-total%%
Tax 2 Total%%tax2-total%%
Sum of all additional Taxes%%additional-tax-total%%
Tax Totals%%total-taxes%%


Group Booking Engine

Merge FieldIdentifier
User ID
Group Booking Engine