Send a "Self Check-in" Letter to Guest
The Self Check-in function is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. Once the "Self Check-in" and "Room Entry Information" Letters have been created and set as the Default, then you need to the method delivery (email and/or SMS) and the timing of when the "Self Check-in" Letter is sent to the Guest ( before or on the check-in date). For instructions on how to create these two Letters, go to Mobile Self Check-in | Setup
The "Self Check-in" Letter will be automatically emailed and/or SMS to the Guest with the secure link to access MyBooking by using the "Auto Letter" function to send the letter to the guest at a scheduled time before check-in or on check-in date.. If this letter is sent before the check-in date then the guest will only be able to manage Booking Details. If the Letter is sent ON the check-in date, the self check-in function will display.
Both the "Self Check-in" and "Room Entry Information" Letters can be sent to the Guest via email, SMS or both.
Self Check-in
Set Delivery Method for "Self Check-in" and "Room Entry Information" Letters: Email and/or SMS
The Self Check-in Letter starts the self check-in process by sending the Guest an email and/or SMS. with the link to MyBooking.The "Room Entry Information" Letter is sent when self check-in is complete and contains the Room Entry Information. You can choose how you want to send both of these Customized Letters, via email and/or SMS.
To choose the delivery method for these Letters, follow these Steps:
- Go to SETUP | PARAMETERS | AUTO LETTERS and either create a new Letter or edit an existing Letter by clicking on the Letter ID. We provide a default "Self Check-in" Letter that you can customize to your property.
There are two MyBooking merge fields, "Signature" and "Initials", that you can insert into your Letters depending on your needs. Both will display a digital signature box which must be signed before the Guest can submit the Letter.
To insert either or both of these merge fields into your Letter:
Place your cursor in the the body of the Letter where you want the digital signature box to display.
Go to the BookingCenter Globe Icon and the "Digital Signing" Section. Select the merge field and it will be inserted into your Letter where the cursor is.
Click Update to save changes.
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