BookingCenter has a good Chargeback Letter that can usually win a disputed credit card charge assuming you provided the 'product' that the guest booked. The letter can be made available to your MyPMS and is called "CHBK: Chargeback letter." if you don't see it in your Letters setup area, request from our Support Department and we can add it for you.
Dispute codes can be confusing, we provide this 'cheat sheet' document here to assist in understanding what the code might mean and how ling you have to rebut a disputed charge by clicking this link: dispute_reason-code-cheat-sheet.pdf
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