RemoteLocks by EdgeState

RemoteLock is a direct interface supported by BookingCenter to enable an automatic PIN to be assigned to each room in a stay and then this PIN to be incorporated into Self Checkin, Auto Letters, or even manually provided to guests.  With the interface, a Guest can make a booking via a Kiosk and within 60 seconds get a PIN code for their stay and go direct to the door with your explanations to gain Room Entry to the specific Room that is mapped to the RemoteLock lock.

The process works like this:

• Request the RemoteLock direct interface from BookingCenter Sales department.
• Once you have agreed to the terms, then you will purchase and setup the Locks for your doors. Any number of locks can be supported, but only 1 Lock can be linked to a single 'Room' in MyPMS.
• Once you have designed your locks for you property, you will need to OAuth from within your RemoteLock area (https://connect.remotelock.com/) to connect to BookingCenter.  This enables BookingCenter to do the Lock Mappings between each Lock and your Room.  
• Once that is complete and tested, each Booking communicatez with the RemoteLock direct interface and generates a PIN for each Room in a stay, even if the booking moves between room Types and/or Rooms during their stay.

Notes on the interface

Automation 

In order to make a Kiosk that can allow a person to book And checkin at a Kiosk, BookingCenter had to make the interface act very fast.  Thus, we have tested the interface to support a two minute event time between the time a booking is made for an arrival 'today' and having the PIN code in the door ready for your Guest.   And we support a one minute event from the time of the booking to be able to provide the Guest with the PIN for their stay as part of their Self Checkin communication via their Mobile device, Kiosk, email, or SMS message.

PIN Code

The PIN is kept for each Access Guest (ie, each Booking) and BookingCenter will only de-activate this PIN if the property ‘Revokes Guest’ (see Manual Lock Management below) or cancels the booking.  Otherwise, the PIN will not be altered either by edits thAt add or moreover days to the booking.  

Arrival And Departure Times

The Arrival time on each booking is 15 min after the booking's arrival time for additional days in different rooms.  Thus, if the arrival time on the booking is 3 pm, if a Room change occurs, the next door's arrival time (even if multiple rooms will be included) will be 3:15 pm for each day's room change..

The Departure time for interim days (only a consideration if a Room move is required) is 15 mins later than the arrival time in the new room.  Thus, in the example above, if the Arrival time for the 2nd Room is 3:5 pm, then departure time will be set as 3;30 in the original room to give the Guest 15v mnionpites of over-lapping access between the 2 rooms to move their belongings.  The Departure time is relevant only until the last day, as the booking governs what is set as the Departure time of the final day.

ACCESS GUEST GETS PIN, DATE AND TIME, THEN ASSIGNED to lock

Access Guest always created on day BK created; if Room Assign, and Room has Lock assigned, no touching till Same Day Checkin.

If no Room assigned, no Access Guest created.  Thus, for properties that do Room Assign on any days prior to arrival, there is no Access Guest created.  Only on Day of Arrival do we make an access guest for all BKs.

If no room assigned and Guest is in front of you, and then you do Room Assign, that will trigger the message to que, which can be up to 2 minutes till 

If a property also creates Create Key at the same time the Que is firing, 

If the door is agent to be opened that forces a wake-up and the door will now will get the code as that over-rides the LockState setting.

Manual Lock and PIN Management

If Site edits in extranet, then we edit the BK, we’ll over-ride their settings

Checkin on multiple night BKs even a checkin is an EDIT, so we’ll always over-write.