Kiosk Self Check-in is a series of services that differ from Mobile Self Check-in, in that the Guest will interact with a URL that is <usually> loaded onto an internet device (Mac, Windows, iPad, Android tablet, etc) in 'Kiosk mode' so that it neither looses power nor 'sleeps', already ready to serve your guests. When the Guest approaches the Kiosk, they can:
- Load a Booking and Check-in
- Make a Booking
- Do one or both
Optionally, for MyGuest users, the Kiosk can deliver these functions from within the Concierge, or the access to the Concierge can be delivered from the Kiosk before or after check-in.
The Kiosk Agent
This is a special Agent setup specifically for Kiosks, that is intended to make it easy for properties that want Kiosks at multiple locations, for a variety of needs. For example:
- If you run a Hotel at one location, a cabin rentals business in another location, and an RV or campground in a different location, each of the Kiosks at these locations may have different 'rooms' and rates to book, different payment policies (maybe EMV for RV/camps but authorization at check-in for the Hotel), and different contracts/deposit/ terms and conditions for checkin. In this case, each Kiosk is a unique 'front desk' enforcing the rules of each business unit.
- Property manager with a collection of vacation rentals may desire a unique Kiosk at each 'house/villa' offering also a MyGuest Concierge for the particular Unit.
Of course, most BookingCenter customers have a single location and only one Kiosk. But your Kiosk control configurations separate from your 'front desk' normal business in order to:
- Offer the ability to book a room via your Kiosk and immediate;y resolve payment, contract signature, and access to the room.
- Allocate different rates/avail to the 'BookNow' from your Kiosks than is what is publicly display on your website, OTAs, or GDS profile.
- Enable a Guest who booked via a 'rate suppress' channel such as Expedia Collect, Booking.com pre-paid, HotelTonight paid booking (described here), to check-in, not sharing the rates that were booked via these 3rd parties, not see rates on their 'registration letter' required to sign, but required to provide an incidental credit card.
- Present unique Deposit and Cancellation messages when offering 'BookNow' from your Kiosk(s). To Guests who booked via traditional sources such as Booking.com, Expedia, or your website, at the policy booked.
- The ability to turn on/off one Kiosk at a time and observe the status of each Kiosk.
- If using MyGuest, each time a Kiosk is turned ON, MyGuest generates a request and identify who turned it on. When it's turned OFF, MyGuest closes the request. This allows managers to know when, and whom, is using Kiosk Self Check-in to turn the property in auto-attendant mode.
- Each Kiosk presents particulars such as emergency phone number, payment policy, default language (yes, it is multi-lingual!), deposit policy so that each Kiosk offers different policies and branding business profiles, if desired.
- Each Kiosk can use a unique Booking Engine template (if offering 'Book Now' capabilities at the Kiosk) in order to facilitate the best experience for the Guest. Learn more here.
Authenticating Bookings in Your Kiosk:
Each 'welcome page' that BookingCenter supports has an option for a Guest to 'check in' via authenticating themself and finding their Booking(s).
If there is a single booking found: the Guest is taken to MyBooking to complete the check-in, as detailed here.
If there are multiple bookings found: the Guest is taken to MyBooking to complete the check-in, as detailed here.
If there is no booking found: then we present a Failure to Authenticate message "Sorry! We we not able to find you in our system."
Making a Booking
BookingCenter allows the Kiosk to
Self Check-in
Overview
Content Tools
