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BookingCenter's Self Check-in System lets the Guest update details, payment methods, view policies, digitally sign documents and complete check-in from their mobile device. The process is fully integrated with MyPMS with synchronized status updates, customized messaging, eSign - Digital Document Signing and optional SMS Messaging (subscription required). To learn more about how the Self Check-in process works, see Self Check-in | Setup Process

The Self Check-in process is designed to only allow the guest to start and complete Self Check-in ON the Check-in Date.The Guest will only see the Check-in button and be allowed to complete the process if all criteria has been met, similar to the check-in process in MyPMS. If the Booking Criteria has not been met, then the a message will display telling the guest what action to take I.e. Add Payment Method.

If the Guest clicks on the Self Check-in link BEFORE the Check-in date, then the Guest will be able to Manage the Booking, but the Check-in button will not display.  See below for For the detailed information .on MyBooking, see Self Check-in | MyBooking


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Booking Criteria to complete Self Check-in

Date of Login

  • If the Guest logs in BEFORE the Check-in date, then the guest will only be able to manage Booking Details and update the payment method. The "Check-in" button will not display and this message will display "."We are looking forward to your upcoming stay. Please check back on your check-in date to complete Self Check-in. To review or update booking details, use the links below."
  • If the Guest logs in ON the check-in date the "check-in" button will display if all criteria is met in MyPMS. See If the criteria has not been met, then a message will display to the Guest with the action that needs to be taken

Number of Rooms Booked

  • If the Guest has only one room booked, then only the booking details will display for that particular  booking.
  • If the Guest has a multi-room booking, then ALL of the bookings under that Guest Name for check-in that day will display. The Guest can click on each booking to view and update details. 

Self Check-in Booking Status  Criteria

  • Room Not Assigned: Room must be assigned. If the Room is not assigned then the following message will display
  • Room Occupied (previous guest not checked out): If the Room is still occupied by previous guest (not vacant), then the following message will display
  • No payment method in "Guaranteed By": If there is no payment mehtod selected in the Guarenteed By, then the following message will display

Then, when the Guest clicks "Check in"

  • Balance Due Authorized at Check-in (MyCard Users)
  • Guest is sent an email and /or SMS with Room Entry Instructions.

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