BookingCenter 's Mobile offers two ways to facilitate Self Check-in: Mobile Self Check-in and Kiosk Self Check-in. - Mobile Self Check-in lets
the Guests complete the check- the Guest update Booking Details, Add Payment Methods, Cancel the booking and complete the Self Check-in process from their own mobile device. If authorizations or paying remaining balances are desired as part of your Self Check-in process, 'Traditional MyCard' will work, as there would be no connection to an EMV device.
- Kiosk Self Check-in does functionally the same thing as Mobile, but via a device, such as a tablet or computer, that a property provides for the guest use. The Kiosk may provide an option to enable a guest to 'book' a room and check-in from the Kiosk, so that last-minute bookings and complete front desk automation can be achieved. It can also be setup to an EMV device for 'dip/swipe/tap' to achieve on-site payments via EMV MyCard, or use 'Traditional MyCard' to authorize and/or pay remaining balances via the 'card on file'.
The Self Check-in business process is functionally identical for both Mobile and Kiosk, as both use MyBooking, our secure Guest Portal, to manage the 'self check-in' rules setup for your property. MyBooking is fully integrated with MyPMS with synchronized status updates, customized messaging and digital document signing. The Kiosk offers a User Experience (UX) that presents flexibility, as each Kiosk can offer its own allocation of rates and availability, its own branding, and its own payment policies. Some examples: - Your 'cabin' kiosk may have a different look and feel than your 'hotel' kiosk
- Your hotel kiosk may use an EMV reader to 'swipe/dip/tap' full payment; while your RV Kiosk only captures a credit card authorization when checking in.
- One Kiosk may offer a booking capability (ie 'Book Now'); but another Kiosk may only authenticate and check-in existing bookings without 'Book Now' features.
The Mobile experience is functionally the same for all, and the User Experience (UX) is based on the size and type of device your Guest is using (smart phone, tablet, Mac/PC computer, etc). The Self Check-in process is fully integrated with your and get Room Entry information from their mobile device. The process is fully integrated with your PMS with synchronized status updates, customized messaging and digital document signing. Once Once your site is enabled for Self Check-in, the function is already enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. To implement the Self Check-in- Digital Signing Process, follow these steps. Read below for detailed step-by-step instructions. with a secure login function and send it to a guest to open and digitally sign via a secure link attached to their booking. This allows you to request and store a digital signature for the guest at any time on or before the check-in date.
Self Check-in with eSign If you are using the Self Check-in function and want to require a digital signature for check-in, the Self Check-in function will be seamlessly integrated into the check-in process. |