When a Guest accesses their booking, they can cancel it , if it's within the 'Policy' period and for a fee (if required by the Policy). The benefit of allowing Self Cancellations Cancellation is to free availability in order to re-sell the room. The beauty of the 'elf Self Cancellation' system assures that the property gets whatever fee is due from the Guest enabling tis important feature from the Guest.this important feature to occur automatically. The policy settings are described in detail in the Marketing And Policies under the 'Cancellations' area. Create as many as desired and ask BookingCenter Support to allocate these unique Policies to the types of bookings you wish, such as your Booking Engine or your Kiosk. Only customers who are using the Mobile and/or Kiosk-based Self Check-in feature can utilize the Self Cancellation' system.
When a property wishes to 'Allow Cancellations' there are a few ways they can accomplish allowing Self Cancellation:
The most critical part of allowing Self Cancellation is making clear policies that support your business goals. Set up a Cancellation Policy and make sure that Policy gets assigned to a Rate. When the booking is saved, that Cancellation stays with the Booking, so even if the Policy itself changes, what it was when booked is what will be enforced by the Self Cancellation system.
When a cancellation penalty is to be assessed to a booking about to be cancelled during 'Self Cancellation', the system automatically uses the Inventory Item 'CANC' to apply the Item to the Folio and a matching 'payment' from the card being agreed to by the Guest. This cancels the booking and balances the Folio with a matching Charge and Payment to allow MNight Audit to proceed without trouble. Because the Inventory Item 'CANC' can have any description a property wishes, the Guest's Folio can be customized to make the Self Cancellation display as desired.