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BookingCenter's Self Check-in lets the Guest update Booking Details, Add Payment Methods, Cancel the booking and complete the Self Check-in process from their mobile device. The Self Check-in function is completed in MyBooking, our secure Guest Porta. MyBooking is fully integrated with your PMS with synchronized status updates, customized messaging and digital document signing.

Once your site is enabled for Self Check-in, the function is enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. To start the process, the Guest is sent (email and SMS) a customized "Check-in" with a secure link to MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in.

The secure link emailed to the Guest is unique to each Booking and, therefore will display the details specific to the that particular booking. The only exception to this is a multi-room booking under the same Guest Name with the same Arrival date. If a Guest has a multi-room booking, then all of the bookings will display when any of the self check-in links are clicked in any of the bookings. This gives the Guests the ability to view the details and check-in each booking.


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width40%


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titleMyBooking

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rootSelf Check-in




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When a Guest clicks on the Self Check-in link and logs into MyBooking, they can: 

  1. Complete Self Check-in (assuming all criteria is satisfied)
  2. Manage Booking
    • View and edit basic Guest Details
    • Add or update the payment method, email, print or add to a calendar Booking Details of upcoming bookings.
    • View Policies, Terms and Conditions
    • Email or Print Check-in Details, Receipt and Digitally Signed Documents
    • Cancel the booking

All changes made by the guest are automatically updated to MyPMS. When a guest cancels a booking in MyBooking, the booking will update in MyPMS and the status will change to Cancelled. Likewise, any changes made to Guest Details is automatically updated to the Guest Booking Information in MyPMS.

Below is a step-by-step User Guide for the Self Check-in - MyBooking.


the Top Header will always the following Booking information

  • Guest Name and Cofnirmation #
  • Arrival Departure Dates
  • Room Type
  • Room
  • Detailed Daily Room and Rate breakdown.

Then, depending on the status of the booking and the criteria met, the following messages or call to action will display

Check-in

Gallery


Update Guest Details
View Bookings

Displays a list of all upcoming Confirmed Bookings.

By clicking on a booking in the list, the booking details expand



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By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or cancel the booking.

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Email/Print Booking Details


Cancel Booking

Past Stays

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Displays a list of all past Completed Bookings.

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By clicking on a booking in the list, the booking details expand and displays detailed room type, room and rate information for each day of the booking. The Guest is also give the option to email, print, add to calendar or print an invoice.

Cancelled

Displays a list of all Cancelled Bookings

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Booking Summary

Displays a summary of booking activity for the Guest with the following information.

  • Avg # of Nights: 2
  • Cancellation Ratio: 0%
  • Most Freq Room Type: Standard Queen
  • Most Freq Room: 220
  • Avg Rate: $225.00
  • Active Stays: 0
  • Total Stays: 3



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TAB 2: View Profile

Displays Guest Details as entered in the Booking Data Tab in MyPMS as well as additional fields for  Dietary Requirements, etc.

The Guest can click Edit to enter more information or modify the existing information.


 

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TAB 3: Property Information
General Information:
Basic contact property Information, phone, address, Address of the property. The information displayed here is entered in MyPMS in SETUP | SETTINGS | SITE DETAILS.  See Site Details
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Policies:

Deposit, Confirmation, and Cancellation Policy Message.The information displayed here is entered in MyPMS in SETUP | SETTINGS | MARKETING AND POLICIES.  See Marketing And Policies

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Location Map:

Interactive map showing property location. This map is automatically displayed with your location. Location is entered in MyPMS in SETUP | SETTINGS | GENERAL SETTINGS. Under Geography Section - Latitude and Longitude. See General Settings  

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