Booking Details

Online Bookings displays a summary of bookings. To see the full detail of a booking, you must click on the Booking ID.



*Tip –The 'Booking Status' refers to:

1. Incomplete: awaiting credit card authorization – if no authorization is obtained in 10 minutes from booking, the booking will be automatically cancelled. This status in only available to Point of Sale (POS) users who are processing automatic deposits into their merchant accounts. Email confirmations only go to Manager and Guest after the card authorization is acquired and status is changed to 'Confirmed'.
2. Review: Awaiting Confirmation
3. Confirmed: obvious
4. Unconfirmed: obvious
5. Active: Booking has been 'checked in'
6. Cancelled: Booking was cancelled

IP Address.  We list the IP address of the Guest who made a booking via the BookingCenter booking engine, the Google Hotels system, and the TripAdvisor system (basically, all bookings that we can have a chance of capturing an IP, which is why we can't list IPs for such systems as Expedia, booking.com, Airbnb, etc))  Often times we also are able to log if a booking occurs via an XML web service that a developer has written for a property.  The IP address field may have two fields, the first one listed is what we captured as the 'referrer' (ie, this is the one the Guest was publishing) and the second one (if it exists) will be the IP of the CMS we use for security services. Usually a CloudFlare IP.