The Self Check-out system can be used either with our without Self Check-in. The basic 'setup' concepts are similar to those for Self Check-in, in that the property can Setup the time, exemptions, and default Letters to deliver email and/or SMS messages to trigger the Guest to 'Check Out Online' . When the following Business Rules have been met, Self Check-out can progress: the booking departure date = today (System Date); the folio is balanced to $0 (ie, payment = charges on the folio(s); booking has not been set as self checkout exempt. When these simple rules have been met, the Guest will receive a message via email and/or SMS (to create these comms cation message, see Creating Default Letters) to 'Check Out Online' and they will see a 'checkout' button:
..if the business rules above have been met. Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete status, as if someone had checked them out manually.
Because a Guest may have received an email and/or SMS, we message the guest with this message when either of these conditions exists:
Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <Site email> or <Site phone>.
When the business rules are met and the Self Checkout may progress, the Self Checkout Add-on Items will present this message: We have enjoyed serving you and offer the following Add-Ons to show gratitude for your stay and to make your departure better.
As well, there are MyGuest interactions that:
Thus, MyGuest interaction track these important events and closes them automatically once the Guest completes Self Check-out.
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