The HouseKeeping App is fully integrated with MyPMS and MyGuest and can be used on any mobile device.
To learn how use the Housekeeping App with MyGuest, follow the steps below.
Assign and Send a Request
In MyPMS the Daily Housekeeping (Full Clean or Stay Over cleans) Rooms are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users'). Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the system notates the time the request was sent.
All Rooms that are in DIRTY status will be unchecked and have a "Request" Button and a User List to the right of the Room. All Rooms in CLEAN Status will have a checkmark next to the Room and the Request Button and User List will not display.
To Assign a Task to a Housekeeper and create and send a Request for one Room or a Group of Rooms, follow these steps.
Select one Room | Or, select a Group of Rooms | Select User and Submit Request |
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Request Assigned to User | Request created in MyGuest and Notification sent to User | ||
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Status: Assigned (MyPMS) = New (MyGuest) | Request Received | Dashboard | Request Details |
Tracking Requests and Ready for Inspection
Then, when the User has cleaned the room, they can set it for 'Inspection', which automatically assigns the Request to their Housekeeping Supervisor. This alerts the PMS that the Room is now under 'Inspect' status. Or, alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification about each Room(s) are ready for their 'inspection', and the Supervisor 'closes' the Request after inspection, triggering the PMS to set that Room 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once agin 'Assigned' and not ready for rent.
To set a Request to Inspect, follow these steps.
Request is set to "processing" in MyGuest by Housekeeper
Set to "processing" | Status changes to "Inspect" in MyPMS |
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Status: Processing (MyGuest) = Inspect (MyPMS) |
Request "Complete" and Room CLEAN
Alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification that the Room is 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once again 'Assigned' and not ready for rent.
To set a Request to Complete, follow these steps.
Request is set to "Complete" in MyGuest by Housekeeper
Set to Complete | Room is marked Clean |
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Status: Complete (MyGuest) = CLEAN (MyPMS) |
MyGuest Housekeeper Dashboard and Request Views
MyGuest Manager Dashboard and Request Views