The HouseKeeping App is fully integrated with MyPMS and MyGuest and has the following features.
Users: The Housekeeping Users and/or Supervisory Users do not have to be employees of your property. Often, they are outside contractors cleaning units both on- and off-site. That is the beauty of the HouseKeeping App - regardless of your 'vendor', each Unit can be assigned, and tracked, for the specific User you assign. If the Request goes 'stale' the system has an escalation process to 'escalate' the Request to a manger for intervention.
Webhook Notification to Guests: Another feature of the system is that, when combined with the Webhook notification, the HouseKeeping App will update an external web services to the status of each Request so that if you are using automatic triggers for 'Your Room is Clean' messages to waiting Guests, that can be automated, as well.
Escalating Requests: If a User is taking too long, or your Users need to re-allocate their cleaning schedule, no worries! Anyone can login to the app (via mobile, desktop, or the PMS) and re-assign a Room to clean and/or supervise to someone else.
Manager Dashboard and Request Tracking: Because all events are logged, the HouseKeeping App lets you know the productivity of each HouseKeeper, with a Dashboard to watch productivity over time.
To use the Housekeeping App to assign and track requests, follow the steps below.
Assign and Send a Request
In MyPMS the Daily Housekeeping (Full Clean or Stay Over cleans) Rooms are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users'). Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the system notates the time the request was sent.
All Rooms that are in DIRTY status will be unchecked and have a "Request" Button and a User List to the right of the Room. All Rooms in CLEAN Status will have a checkmark next to the Room and the Request Button and User List will not display.
To Assign a Task to a Housekeeper and create and send a Request for one Room or a Group of Rooms, follow these steps.
Select one Room | Or, select a Group of Rooms | Select User and Submit Request |
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Request Assigned to User | Request created in MyGuest and Notification sent to User |
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Status: Assigned (MyPMS) = New (MyGuest) |
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Tracking Requests and Ready for Inspection
Then, when the User has cleaned the room, they can set it for 'Inspection', which automatically assigns the Request to their Housekeeping Supervisor. This alerts the PMS that the Room is now under 'Inspect' status. Or, alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification about each Room(s) are ready for their 'inspection', and the Supervisor 'closes' the Request after inspection, triggering the PMS to set that Room 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once agin 'Assigned' and not ready for rent.
To set a Request to Inspect, follow these steps.
Request is set to "processing" in MyGuest by Housekeeper
Set to "processing" | Status changes to "Inspect" in MyPMS |
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Request Complete
Alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS. If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification that the Room is 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once again 'Assigned' and not ready for rent.
To set a Request to Complete, follow these steps.
Request is set to "Complete" in MyGuest by Housekeeper
Set to Complete | Room is marked Clean |
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MyGuest Dashboard and Request Views
MyGuest Housekeeper Dashboard
Managers Dashboard