The Self Check-out system can be used either with our without Self Check-in. The basic 'setup' concepts are similar to those for Self Check-in, in that the property can Setup the time, exemptions, and default Letters to deliver email and/or SMS messages to trigger the Guest to 'Check Out Online'. When the Business Rules have been met, Self Check-out can progress:
When these simple rules have been met, the Guest will receive a message via email and/or SMS (to create these communication message, see Creating Default Letters) to 'Check Out Online' and they will see a 'checkout' button:
..if the business rules above have been met. Upon clicking this button, the message: "Thank You. Your self check-out has been completed." is presented and the booking is set to Complete status, as if someone had checked them out manually. The log will document that the Guest checked out via the MyBookings area, as this example shows:
Edited By | Description | Date | System Date |
mybooking | Guest Checked Out from Room 315 | 18-JAN-2022 11:05:11 PST | 18-JAN-2022 |
Because a Guest may have received an email and/or SMS, and the booking Folio is not balanced and ready, a message to the guest presents:
Self Check-out is not available for this booking. Please visit the office or contact the property directly for more information at <email> or <phone>.
There are MyGuest interactions with Self Check-out as follows that:
Thus, MyGuest interaction track these important events and closes them automatically once the Guest completes Self Check-out.