BookingCenter Mobile Check-in lets the Guests complete the check-in process and get Room Entry information from their mobile device. The process is fully integrated with your PMS with synchronized status updates, help messaging and digital document signing.
Our Mobile check-in process lets you create a customized messages, registration cards, signature
with a secure login function and send it to a guest to open and digitally sign via a secure link attached to their booking. This allows you to request and store a digital signature for the guest at any time on or before the check-in date.
The Self Check-in function is already enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. To implement the Self Check-in- Digital Signing Process, follow these steps. Read below for detailed step-by-step instructions.
Self Check-in with eSign
If you are using the Self Check-in function and want to require a digital signature for check-in, the Self Check-in function will be seamlessly integrated into the check-in process.
Self Check-in
Self Check-in Setup
Start by creating two letters and inserting the "Digital Signing" merge fields.
Step 1: Create Default "Self Check-in Letter" Letter: One Letter will be the "Default Digital Signature Letter" that the Guest will digitally sign. The merge fields used for this Letter are "Signature" and "Initials" under "Digital Signing". This Letter must be setup under Default Letters, "Digital Signature Request".
Step 2 Select Default Letter: "Digital Signature Request" Then go to the Default Letter area and select this Letter as the default under "Digital Signature Request". This Letter will display to the Guest when the Esgin -Digital Sigature link sent to the guest is clicked.
- Step 3: Create Self Check-in- "Digital Signature Letter (URL)": The second Letter is the Letter that is sent to the Guest with the Self Check-in Digital Link. When the guest clicks on the Self Check-in Link, the Letter you created and set as the Default "Digital Signature Request" will display with the required digital Signature boxes.
Self Check-in - Digital Signature Process
- Email the "Digital Signature Letter (URL)" Letter to Guest. This letter can be sent via email two ways: manually by using the "Letters" Tab in each booking or, automatically by using the "Auto Letter" function to send the letter to the guest at a scheduled time before check-in.
- Guest clicks on Self Check-in Digital Signature link.
- Default "Digital Signature Request" Letter displays and requires guest signature.
- Guest signs and submits the digitally signed Letter
- The signed Letter is stored with the booking at a secure URL for future reference by the hotel or guest.
Self Check-in - Digital Signature Letter Storage:
Once the letter is signed it is saved as a PDF and attached to the booking. A log entry is added to the booking alerting you to the signed letter. The letter is date time and IP address stamped, so you have a record of when and where the letter was signed.
Overview
Content Tools
