Expedia Direct | Enrollment and setup

Activating an Expedia Direct Connection with MyPMS

Follow the steps below to assure your successful connection between Expedia and BookingCenter. We are here to assist, but please note that the initial steps are between your property and Expedia. 

STEP 1: Create a support ticket with the Subject "Interested in Expedia Direct Connection". 

Go to support.bookingcenter.com and create a ticket. We will communicate any necessary clarifications, questions or issues to you on this ticket. Please do the same and we will have all correspondence in one place.

STEP 3: Please complete these steps with the Expedia Market Manager

• Please tell your Market Manager that you are participating in the Expedia Quick Program using BookingCenter.
• There are two Expedia Programs to participate in. You may choose one or both.  What you select will be communicated to BookingCenter directly by Expedia.
  • Expedia Collect - Expedia will collect the monies from the guest and provides the hotel with a one-time use credit card.  The commissions owed to Expedia are collected on the front-end of the reservation by Expedia.  Property must participate in EQR. 
  • Hotel Collect - Expedia gives a guest guarantee, but the hotel will collect the monies from the guest and then paying Expedia their commission after the reservation has been fulfilled.  Property must participate in ETR.
• There are two options for price structure:
  • Sell Rate-  You will sell your rooms to Expedia at your Standard Rate.  There is no negative Net Loading on your rate.  Instead, you will enter a contract with Expedia that will define the percentage of commission you will pay Expedia after the reservation has been checked-out.
  • Net Rate-  This is also referred to as Expedia’s Merchant Model.  (If you want to sell on Travelocity, you have to participate on this program.)  You will sell your rooms “wholesale” to Expedia by negatively net loading your Standard Rate.  This is done in your MyPMS Agent Relationships.  You will need to discount your room approximately 20-25% (-20 or -25 in the Net Loading column).  Expedia will not charge you a commission in the rear of the reservation.  Instead they will sell your room for what they can get and keep the difference.
• Promotional Programs:  We recommend that you begin first with the standard programs with Expedia: ‘Expedia QuickConnect Room (EQR)’ or ‘Expedia Hotel Collect Room (ETR)’ until you have experience managing the Expedia agent, and then add additional programs when/if needed

NOTE: If you are already 'live' in Expedia, it is VERY important that you continue to manage the Expedia Parnter Central manually until you hear that the BookingCenter interface has been 'certified' by Expedia.  A closing message will be updated to your Support Ticket to denote the time when the interface is completed.  At that time, the rate and availability will come from BookingCenter.  However, until you hear from us, Expedia will be pulling rates and availability from the Expedia Partner Central.  These reservations will not automatically download into your BookingCenter software.

STEP 4: Establish an EQC Connection 

 STEP 5: Complete Mapping and Activate Connection

1. BookingCenter will create a new Agent Channel according to the Expedia program in which you are enrolled: Expedia Hotel Connect =EXP Expedia programs i.e. Expedia Hotel Collect (ETR), Expedia Collect These agents and the Room Type/Rate allocations will appear in Agent Relationships. MyPMS Agent Allocations
2. We will complete mapping in the Expedia Channel based on the Room Types and Rates mapped in your Expedia Partner Central. Please be sure that these are correct in your Expedia Partner Central.
3. Once mapping is complete, BookingCenter will confirm the connection and you will receive an email notification to activate the connection. See Step 6.

STEP 6: Activate Connection

1. You will receive email notification that the connection has been confirmed.
2. When BookingCenter receives notification that your connection is activated, then we will upload rates and availability and you will be LIVE.

 When all six steps have been completed, your connection will be LIVE.

Remember, that you need to confirm to activate the connection in Step 6.