Resolving Tape Chart Availability Issues

Because the MyPMS system allows one to book a 'Room Type' and not assign an actual Room until closer to check in, there can be times when the Tape Chart availability looks off or shows a 0 or -1, etc.

This is usually it's due to a reservation that has been booked into a Room Type, but no Room Assignment has been made.See Room Assignment

There are several ways to find the bookings with no Room assignment.

Start by going to BOOKINGS|SEARCH BOOKINGS

• To see a list of bookings that begin and end on specific dates. Use the fields, 'Begins on:' and 'Ends on:' with the dates you need to check. The resulting list will show the bookings that begin and end for that date range.

• If you are simply trying to decide which bookings have not had a Room assigned between specific dates, use , use the 'Arrival Date Begins' and then 'Arrival Date Ends' for date range desired.  The results will display bookings arriving within that date range with no rooms assigned. 
  

• You can also search by Room Type to see a list of bookings in a room type or choose "no room" from the Room field to see a list of bookings with no room assignments.

Once you have created the list you need:

• Look under the column Room to see if it is blank and it will show you quickly which bookings have no room assigned. This list shows the same number of available rooms as shown on the Tape Chart, but the bookings won't be visible on the Tape Chart until a Room assignment has been made.
• Open the booking and assign a room.

If there is still a question about availability, then it's also a common situation that a Group Booking has a Hard Allotment that is pulling availability. This will show on a Search using 'Begins on:' and 'Ends on:' as well. But if you wish to only view Groups, go to Bookings | Group Bookings and search on all Groups to see what dates of a Group might be holding back availability for the dates you are analyzing. See Group Bookings: Rooms Allocated Exceed Available Rooms

If neither of these strategies work, we can try to help through http://support.bookingcenter.com/, entering the Room Type and dates in question into the ticket, and we will try and assist.

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