Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 57 Next »

The Night Audit function is a daily audit of all transactions and booking activity for the day.  The Night Audit process reviews and catches any bookings that are missing information for the day, charges Room Rent to each Folio and then increments the system date. This includes Arrivals, Departures and Unbalanced Folios.

There is no required time that you must run night audit. Some properties run the Night Audit at the end of day, at night or early the next morning.  Some properties run their property as an Auto Night Audit process, at times they set and this auto-increments the System Date and emails any 'errors' to the Property for fixing later.  See this article for a detailed discussion on Auto Night Audit vs manual Night Audit.  And if you wish to auto-batch pending credit card payments/credits, and/or pre-authorize future arrivals as part of your Night Audit process, review the documentation here.

The Night Audit Process starts with a check list of items that must be completed before Folios can be charged and the date incremented. See details of each step below. The last step of the Night Audit Process is to Increment the Date of the System, which appears in the upper, right hand corner of MyPMS. See Page Header.

See video tutorial MyPMS:Night Audit Screen

Front Desk Tab

For a detailed description of the Night Audit procedures, please refer to the section on Procedures, Night Audit.

Each time the Night Audit is completed, an email is generated by BookingCenter,  titled "<SiteID> Charge Folio Results for <SystemDate>" which will be sent to the main email on file in Site Details. This email lists the in-house rooms, guest names, and amount charged to each folio via the 'Charge Folios' process part of Night Audit. This is a good email to have your staff, or accountant, look at each day to make sure all rates were charged correctly to each in-house Guest.

To help you complete the actions required to complete the Night Audit Check an icon next to the action indicating whether it is clear or action is needed. These icons will automatically appear and indicate the action steps to take to complete Night Audit. All steps must have the blue check mark before you can increment the date. A Red exclamation mark indicates that action must be completed.

Night Audit action Icons:

Night Audit Screen Examples. See details of each function below.

Click to enlarge images

Displays Guests to

Check out and Check in

Displays all actions complete,

ready to Charge Folios

Night Audit clear and complete,

ready to increment date.

Night Audit Actions

Night Audit Lock

Allows the night auditor to lock out all users from posting transactions. While this is not necessary from a system point of view, it can be a useful tool while running reports and troubleshooting audits.

Clear folios

Performs a check that all folios that are flagged as "Checked Out" have zero balances. If any are found with non-zero balances, a link to the folio will appear and the non-zero balance must be resolved before the night audit can continue.

House folios

Performs a check that any open House Folio has its balance reconciled prior to incrementing the system date. If the House Folio has a balance a red exclamation mark will appear and it must be resolved before the night audit can continue. The folio name is a hyperlink to the folio itself.

No Shows

displays all reservations that were due in, but have not yet checked in. The night auditor must do one of the following:

    • Check the guest in.
    • Cancel the reservation.
    • Charge a no-show fee and then cancel the reservation.

Stay overs

Performs a check of all guests that were due to checkout today (or prior) but did not. The guest must either have their departure date changed, or be checked out.

Charge Folios

    • Generates a list of active guests who are due to be charged Room Rent.
    • Checks in the database if the room have had Room Rent applied alreday
    • Charges folios the room rent and tax that is designated in the guest data records for all rooms that have not already been charged.
    • Allows the system date to be incremented.
    • Sets the room status on all rooms that have guests to OD (Occupied Dirty).
    • NOTE: Charge Folios is an optional step and is not required to progress Night Audit, if Charge Folios is not utilized room rent will have to be posted manually. Most properties will wish to utilize Charge Folios and should train their Night Auditors to always charge folios prior to incrementing date.

Increment Date

Should be pressed AFTER reports have been run for the day. This will manually increment the system date to show the next day's date on all folio charges and reports. Our system allows the users to decide what date charges are being applied on, rather than using the actual date. This gives the night auditor time to make adjustments to the data on the same day mistakes are made.

NOTE: If you are set-up with POS (Point of Sale), then you will see Settle Credit Cards after you have audited the charges to verify accuracy. Once you settle the credit cards, the charges will no longer be editable.

  • No labels