When a new Guest Request is captured in your MyGuest system, an automatic notification for YOUR department is displayed on the Dashboard. The request is also added to the total number of "Guest Requests Submitted" on the Dashboard and to the Requests list. Staff can also be alerted to new entries via ‘push’ notifications
To view a list of all Guest Requests click on Requests in left menu. From here, you can click on each Guest Request to see the details, status and add comments.
MyGuest
| Incoming Guest Requests | |
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When a new Guest Request is captured in your MyGuest system, an automatic notification is displayed on the Dashboard. The Request will also be added to the total number of "Guest Requests Submitted" on the Dashboard. | |
| New Guest Request Notification | "Guest Requests Submitted" |
Click image to enlarge |
Click image to enlarge |
New Guest Request Notification The Guest Request Notification displays the department, guest Name, Room Assignment and the type of request. The Alert Notification has two options: Click "View" to open the Guest Request and view details. Click "Cancel" to go to the Request List. | |
Click image to enlarge |
Click image to enlarge |
Click Cancel to see Requests List Click image to enlarge | Click View to see the Guest Request Details Click image to enlarge |
Guest Request Details When you click "View" on the Guest Request Notification or click on any Guest Request in the Requests List, the Guest Request Details will open. Here you can view the details of the requests, Edit the Request info, set the status, assign to a staff member, add notes to a guest email or internal comments for staff.
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Edit Request Details
When you click on the fields for Guest Name, Room Number, Telephone, or Booking Number, there is a small edit box that allows you to edit the content and then click to save the entry. This allows for quick editing, as below shows:
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Viewing Guest Requests | |
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To view a list of all Guest Requests click on Requests in left menu.
| The Requests List displays all OPEN Requests. Each Guest Request is colored coded by Status.
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Overview
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