The HouseKeeping App is a 'scaled down' version of the MyGuest system, specifically for customers who want a robust Housekeeping management system tied in the with MyPMS, but don't need other MyGuest features nor a Concierge interfaces. If you would like to learn more about the Housekeeping App, contact us.
Track tasks in real-time with status updates and push notifications to housekeepers, supervisors, and staff. Streamline operations by assigning housekeeping tasks in groups or individually. Improve workflows with visibility on the status of each room. Enhance hygiene by managing supervisory approval before PMS assigns the room 'Clean'.
KEY FEATURES
Assign and Track Tasks
Assign Housekeeping tasks, individually or as a group, to Users. This creates Request(s) for each ‘Room Clean’ request to the right Housekeeper. Because each request has a ’start time’ and ‘end time’, each Housekeeper tracks how successful they are at cleaning each Room in time.
For customers who are registered MyGuest Users, the Housekeeping App is an inexpensive add-on, please contact us to add this feature to your MyGuest setup.
Automate Supervision
When a Housekeeper has completed work for a specific Room, they can (optionally) set the Request to ‘Review’ status, triggering a notification to the Housekeeping manager to approve the cleaning. Upon verification, the Room gets set to ‘clean’ via the Housekeeping manager. If an Incident Report is required, attach photos and descriptions for a historical record.
Sync with the PMS
Each PMS user can visit the Housekeeping page in MyPMS to review the status of each Room so they can know which Rooms will be available to rent in what order. They can also link directly to the Housekeeping Request to watch real-time as the cleaning process unfolds.
Notify Guests
Notify Guests when their rooms are clean via a WebHook to automate communication to Guests when their Unit is ‘CLEAN’. For properties using Self-Checkin, this allows Guests access to the room when ready, as opposed to the ‘arrival time’ set with the booking.
Mobile Housekeeping App
The HouseKeeping App works like this:
- Daily Housekeeping (Full Clean or Stay Over cleans) are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users'). Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the time the request was sent.
- Then, when the User has cleaned the room, they can set it for Review, which automatically assigns the Request to their Housekeeping Supervisor. This alerts the PMS that the Room is now under 'Review'. Or, alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS.
- If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification about each Room(s) are ready for their 'approval', and the Supervisor 'closes' the Request after inspection, triggering the PMS to set that Room 'clean' and ready for check-in. Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once agin 'In Progress' and not ready for rent.
- The Housekeeping Users and/or Supervisory Users do not have to be employees of your property. Often times they are outside contractors cleaning units both on- and off-site. That is the beauty of the HouseKeeping App - regardless of your 'vendors', each Unit can be assigned, and tracked, for the specific User you assign. If the Request goes 'stale' the system has an escalation process to 'escalate' the Request to a manger for intervention.
- One feature of the system is that when combined with the Webhook notification, the HouseKeeping App can update external web services to the status of each Request so that if you are using automatic triggers for 'Your Room is Clean' messages to waiting Guests, that can be done, as well.
- If a User is taking too long, or your Users need to re-allocate their cleaning schedule, no worries! Anyone can login to the app (via mobile, desktop, or the PMS) and re-assign a Room to clean and/or supervise to someone else
- Because all events are logged, the HouseKeeping App lets you know the productivity of each HouseKeeper and has a Dashboard to watch productivity over time.
MyGuest Housekeeping Dashboard
MyGuest Housekeeping NEW Request
Overview
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