Mobile Housekeeping App

The HouseKeeping App is a 'scaled down' version of the MyGuest system, specifically for customers who want a robust Housekeeping management system tied in the with MyPMS, but don't need other MyGuest features nor a Concierge interfaces.  For customers who are registered MyGuest Users, the Housekeeping App is an inexpensive add-on, please contact us to add this feature to your MyGuest setup.  

The HouseKeeping App works like this:

• Daily Housekeeping (Full Clean or Stay Over cleans) are assigned individually, or in a Group, to Housekeeping staff (what BookingCenter calls 'Users').  Armed with the BookingCenter mobile app (or they can use a web browser), the User receives notification about their daily needs (no more Housekeeping sheets to print out!) and the time the request was sent.
  
• Then, when the User has cleaned the room, they can set it for Review, which automatically assigns the Request to their Housekeeping Supervisor.  This alerts the PMS that the Room is now under 'Review'.  Or, alternatively, set the Request to 'complete' which both closes the request and also sets the Room 'clean' in the PMS.
• If using 'supervisors' for Housekeeping, the Supervisor automatically receives notification about each Room(s) are ready for their 'approval', and  the Supervisor 'closes' the Request after inspection, triggering the PMS to set that Room 'clean' and ready for check-in.  Alternatively, the Supervisor could make comments about the cleaning and assign the Request to a User s/he chooses and that Housekeeper would be notified and the PMS updated that the Room is once agin 'In Progress' and not ready for rent.
• The Housekeeping Users and/or Supervisory Users do not have to be employees of your property.  Often times they are outside contractors cleaning units both on- and off-site. That is the beauty of the HouseKeeping App - regardless of your 'vendors', each Unit can be assigned, and tracked, for the specific User you assign.  If the Request goes 'stale' the system has an escalation process to 'escalate' the Request to a manger for intervention.
• One feature of the system is that when combined with the Webhook notification, the  HouseKeeping App can update external web services to the status of each Request so that if you are using automatic triggers for 'Your Room is Clean' messages to waiting gGuests, that can be done, as well.
• If a User is taking too long, or your Users need to re-allocate their cleaning schedule, no worries!  Anyone can login to the app (via mobile, desktop, or the PMS) and re-assign a Room to clean and/or supervise to someone else  
• Because all events are logged, the HouseKeeping App lets you know the productivity of each HouseKeeper and has a Dashboard to watch productivity over time.

If you would like to learn more about the Housekeeping App, contact us.