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Because SMS messages cost money to send, we require that our customers purchase a 'SMS Plan' that meets their needs.  The plans are all month-to-month and vary based on the country of origin. You should choose based on the country of origin of a majority of your Guests.

Requirements for the SMS Module:

  • Only MyPMS customers can subscribe to the SMS service.
  • When the SMS Module is activated, a country code will be required for all Guest's mobile numbers entered into a Booking (on the Booking Data tab).  It is not required that a mobuile number be provided for all bookings.  But if one is, it must have the country code selected.
  • BookingCenter assumes that the country of your property is the 'default' country code for your mobile phone numbers, if one is not selected

How does the SMS Module work?

BookingCenter's SMS module allows a property to use SMS (ie, 'text messaging') to both communicate to Guests and automate important functions of property managament.  The SMS feature is a recommended part of the Self Checkin process, as notification via SMS is immediate and more reliable than email - vital for a guest wishing to access their room.

But there are numerous times when an SMS is more appropriate than email, print, or fax.  For instance:

  • When the desk is closing and you wish to notify a late-arriving guest important info.
  • To notify an in-house Guest of a service or appointment.
  • When transportation directions or maps are needed to commubicate to a mobile Guest.
Literally hundreds of situations can be improved having MyPMS communicate quickly and concisely using pre-crafted SMS message 'Letters'
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SMS Module Pricing

1 SMS Message = 1 Segment billed as one "segment".  Each segment/message is limited to160 characters. 

For Example,  If a Property writes a SMS that is 161 to 320 characters, then it will be counted as 2 Segments/messages, 321 to 480 characters =  3 segments/messages,etc., and will be billed accordingly.

BookingCenter allows a Property to pay a minimum fee of $30/mo and receive up to 500 "segments" of SMS messages to North American (USA, Canada, and Mexico), 300 segments to Western European and Australian mobile numbers.  Any segment to a mobile number to a country outside of these will be billed at $.10 /Segment.

SMS Messaging Destination*

Number of SMS Messages (Segment)*

Fee
North American (USA, Canada, and Mexico)up to 500 Messages (Segments)$30
Western European and Australian mobile numbersup to 300 Messages (Segments)$30
OUTSIDE OF: North American (USA, Canada, and Mexico), Western European and Australian mobile numbers1 Message (Segment)$0.10/Segment

NOTE:

  • *An SMS 'message' is always at least "one segment".  Each segment is 160 characters. For Example,  If a Property writes a SMS that is 161 to 320 characters, then it iwill be counted as 2 Segments or 2 messages, 321 to 480 characters as 3 segments and will be billed accordingly.
  • *When the SMS Module is activated, a country code will be required for all Guest's mobile numbers entered into a Booking (on the Booking Data tab).  It is not required that a mobuile number be provided for all bookings.  But if one is, it must have the country code selected. BookingCenter assumes that the country of your property is the 'default' country code for your mobile phone numbers, if one is not selected.
  • Services includes SMS Messaging using Auto Letters, Manually from each booking in the "Letters" Tab and automated functions integrated with Self check-in.
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