the Self Check process to function. The SMS Messaging is optional. To choose one or both of these as the delivery method, you simply need to select the Default Letter you created or the template provided in the respective drop-down list for Email or SMS. If you do not want to send an SMS message, then do not select a Letter in the drop-down menu and leave it on "Select Letter". Remember, if |
Create "Self Check-in" Email Letter and/or SMS
Create the Letter and/or SMS that will be emailed and messaged to guests to start the Self Check-in Process This Letter/Message is what the Guest receives on the check-in date, requesting them to start check-in and a link to MyBooking. The link to MyBooking must be inserted into this letter using a merge field. It can be inserted anywhere in the Letter, but must be there in order for the Guest to start Self Checkin and/or manage their booking details. If you choose to the use SMS option, then you will need to create a separate SMS |
Template for each Letter. For example, if you want to send the "Self Check-in" Letter via email and SMS, you would create two Letter Templates and select the respective Letters next to the Default Letter. "email and SMS" |
next to the Default LetterAfter this letter is created, it must be set as the Default and set up as an Auto Letter function to be automatically emailed to the Guest on Optionally, you can also schedule an additional Pre-arrival Letter to be sent to the Guest before the check-in date |
.using Auto Letters. Complete these steps for each Default Letter. |
To Create the "Self Check-in" Email Letter, follow these steps Go to SETUP | PARAMETERS | |
LETTERS and either create a new Letter or edit an existing Letter by clicking on the Letter ID. We provide a default DEFAULT LETTERS - "Self Check-in Complete" Letter
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that you can customize to your property.There are two MyBooking merge fields,%%ruid_link%%", that you can insert into your Letters depending on your needs. This link will display a link to MyBookings. To insert either or both of these merge fields into your Letter: Place your cursor inthe body of the Letter where you want the Self Checkin link to display. Go to the BookingCenter Globe Icon and the "Booking Details" Section. Select the merge field and it will be inserted into your Letter where the cursor is. Click Update to save changes.
To Create the "Self Check-in" SMS message, follow these steps
- Go to SETUP | PARAMETERS | LETTERS
Click on Add. - In the Letter Type drop-down menu, select SMS.
- Enter the text for SMS message. There is a limit of 500 characters.
There are two MyBooking merge fields, %%ruid_link%%", that you can insert into depending on your needs. This link will display a link to MyBookings. To insert either or both of these merge fields into your Letter: Place your cursor inthe body of the Letter where you want the Self Checkin link to display. Go to the BookingCenter Globe Icon and the "Booking Details" Section. Select the merge field and it will be inserted into your Letter where the cursor is. Click Update to save changes.
Set Delivery Method for "Self Check-in" and "Room Entry Information" Letters: Email and/or SMS The Self Check-in Letter starts the self check-in process by sending the Guest an email and/or SMS. with the link to MyBooking.The "Room Entry Information" Letter is sent when self check-in is complete and contains the Room Entry Information. You can choose how you want to send both of these Customized Letters, via email and/or SMS. To choose the delivery method for these Letters, follow these Steps: - Go to SETUP | PARAMETERS | AUTO LETTERS and either create a new Letter or edit an existing Letter by clicking on the Letter ID. We provide a default "Self Check-in" Letter that you can customize to your property.
There are two MyBooking merge fields, "Signature" and "Initials", that you can insert into your Letters depending on your needs. Both will display a digital signature box which must be signed before the Guest can submit the Letter. To insert either or both of these merge fields into your Letter: Place your cursor in the the body of the Letter where you want the digital signature box to display. Go to the BookingCenter Globe Icon and the "Digital Signing" Section. Select the merge field and it will be inserted into your Letter where the cursor is. Click Update to save changes.
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