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Credit Card Details: Red Asterisk * indicate a required field.
Swipe Credit Cards: When checking in a reservation, it is important to swipe the credit card in the credit card swipe field. This will insure that your property collects the lower "swipe rate" for credit card discounts. It will save the hotel approximately ½% of the total dollar value settled.To process the payment at the less expensive "Swiped rate" (and you are using MyCard and Authorize at Checkin), then, when the cc# entry field has focus, the cursor is flashing in the text entry field, swipe the customers card. This will collect the swipe information.
Under Setup " Hotel Info is an area where these settings can be set for users of MyCard.
Auth Flat Fee: Any authorization at check in will add the value from this setting (found under Hotel Setup) for EACH card authorization. This is a onetime authorization charge per booking checked in.
Auth Nightly Fee: Any authorization at check in will add the value from this setting (found under Hotel Setup) for EACH NIGHT OF THE STAY to the card authorization. This is a onetime authorization charge per booking checked in and if a booking is edited to extend or shorten, this authorization will NOT change automatically. The only way to increase or decrease an authorization Is to do so manually.
Successful Authorizations
If the authorization goes through, you will be returned to the Front Desk
Problems with Authorizations
If there was a problem with the authorization, you will be give a warning at the top of the booking. You can then attempt to authorize a non-present credit card.
Other possible messages would be "Call", or other error messages. For most of these messages, including, "Decline" you should first verify the credit card information is correct and that the card has not already expired, then try the checking the booking in again.
If the card still cannot be authorized you should ask the guest to speak to their issuing card bank to clear up any security holds or alter the guarantee by of the booking to a different payment method. If supported use an alternate method of payment for Guarantee By such as a check, travelers check or cash.