Go to SETUP | PMS | USERS, then click on the name of an existing User.
To Edit the User Information: Click Edit. The Screen will refresh with editable fields. See below for details.
To Unlock a User: Click Edit. The Screen will refresh with editable fields. In the right hand column click on the Unlock User button to unlock the User Id and allow log in. If the User fails 3 times again, the User will be locked again. If the User is 'Locked out' at the Login screen, they get an option to either:
- Send an email to the email address on file and this email has a link that 'Unlocks' the user to try again.
- Allows the User to click to one of their Challenge Questions, answer it successfully and that 'Unlocks' the user to try again.