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BookingCenter's Mobile Check-in lets the Guests update Booking Details, Cancel the booking, complete the checkSelf Check-in process and get Room Entry information from their mobile device. The process is fully integrated with your PMS with synchronized status updates, customized messaging and digital document signing.

Once your site is enabled for Self Check-in, the function is already enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. To start the process, the Guest is sent (email and SMS) a customized "Check -in" with a secure link to MyBooking, the BookingCenter guest portal which allows the guest to view and update booking details and complete self check-in. To implement the Self Check-in- Digital Signing Process, follow these the steps . Read below for detailed step-by-step instructions.

 

Self Check-in with eSign

 

If you are using the Self Check-in function and want to require a digital signature for check-in, the BookingCenter eSign-Digital Document Signing lets you create a customized Letter with a digital signature a secure login function and send it to a guest to open and digitally sign via a secure link attached to their booking. This allows you to request and store a digital signature for the guest at any time on or before the check-in date.

Self Check-in with eSign

 

The eSign - Digital Document Signing function is already enabled for each booking in MyPMS and is seamlessly integrated with BookingCenter Customized Letters. Learn how to use eSign - Digital Document Signing

 If you are using the Self Check-in function and want to require a digital signature for check-in, the Self Check-in function will be seamlessly integrated into the check-in process.

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Self Check-in Setup
Start by creating two letters and inserting the "Digital Signing" merge fields.

  • Step 1: Create Default "Self Check-in Letter" Letter: One Letter will be the "Default Digital Signature Letter" that the Guest will digitally sign. The merge fields used for this Letter are "Signature" and "Initials" under "Digital Signing". This Letter must be setup under Default Letters, "Digital Signature Request". Start by creating a customized Letter with Check-in details and the secure MyBooking link using merge fields.

  •  Step 2 : Email  "Self Check-in" Letter  to the Guest: There are two ways to sent a letter to a guest. One is to manually email the Letter from the Booking "Letters" Tab. The second is to set up Auto Letters to automatically send the Letter to Guests on the Arrival Date. If you choose to use Auto Letters to send the Self Check-in email, to Auto Letters

  •  Step 2 Select Default Letter:  "Digital Signature Request" Then go to the Default Letter area and select this Letter as the default under "Digital Signature Request".  This Letter will display to the Guest when the Esgin -Digital Sigature link sent to the guest is clicked.

  • Step 3: Create Self Check-in- "Digital Signature Letter (URL)": The second Letter is the Letter that is sent to the Guest with the Self Check-in Digital Link. When the guest clicks on the Self Check-in Link, the Letter you created and set as the Default "Digital Signature Request"  will display with the required digital Signature boxes.

Self Check-in - Digital Signature Process

  1. Email the "Digital Signature Letter (URL)" "Self Check-in" Letter Letter to Guest. This letter can be sent via email two ways: manually by using the "Letters" Tab in each booking or, automatically by using the "Auto Letter" function to send the letter to the guest at a scheduled time before check-in.
  2. Guest clicks on Self Check-in Digital Signature link. 
  3. Default "Digital Signature Request" Letter displays and requires guest signature.
  4. Guest signs and submits the digitally signed Letter
  5. The Guest is automatically logged into MyBooking. If the guest logs in BEFORE the check-in date, then the only functionality will be to manage their booking details and/or Cancel their Booking. If the Guest clicks the link and logs in ON the Check-in date, and criteria been met,  then a "Check-in" button will display.
  6. Guest clicks "Check-in", "Updates Booking Details or "Cancels Booking"
  7. If the check-in criteria is met and the payment method authorized for any balance due, then the Guest will be checked- and the Room Entry information will display on the page, be stored in MyBooking and be emailed to the GuestThe signed Letter is stored with the booking at a secure URL for future reference by the hotel or guest.

Self Check-in - Digital Signature Letter Storage:

Once the letter is signed If the Guest has signed and submitted a Digitally signed Letter, then it is saved as a PDF and attached to the booking. A log entry is added to the booking alerting you to the signed letter. The letter is date time and IP address stamped, so you have a record of when and where the letter was signed.

 

 This signed Letter will also be displayed in MyBooking with a link to view the PDF.

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