If you need help with login, setup or have any questions, please contact us.

  • If you have are having an issues with login, setup and need to speak to a representative, please call our support line.

USA Toll Free: +1-800-315-0042 Ext. 202

International: +1-707-874-3922 Ext. 202

  • If you have a quick question or want more information on a particular step, submit a ticket at the Online Support Center. If you are logging into the support center for the first time, then use your email address on file in both the User ID and password. You can reset the password after you log in.
  • If the Self Setup is more time-intensive or complex than planned, we can have our trainers complete the setup and provide training to you and your staff. Please contact us to discuss setup and training options..

How to use our Support Options

When you have a question on a specific function or a technical issue, we recommend taking the following steps: 

  • Search the  Knowledge Base for articles on frequently asked questions, tips on using features and functions and best practices for managing your PMS.
  • Look for a Video Tutorial on the topic. We offer short, step-by-step tutorials on specific functions in MyPMS as well as recorded webinars and informational clips.