When a new Guest Request is captured in your MyGuest system, an automatic notification for YOUR department is displayed on the Dashboard. The request is also added to the total number of "Guest Requests Submitted" on the Dashboard and to the Requests list. Staff can also be alerted to new entries via ‘push’ notifications
To view a list of all Guest Requests click on Requests in left menu. From here, you can click on each Guest Request to see the details, status and add comments.
MyGuest
| Incoming Guest Requests | |
|---|---|
When a new Guest Request is captured in your MyGuest system, an automatic notification is displayed on the Dashboard. The Request will also be added to the total number of "Guest Requests Submitted" on the Dashboard. | |
| New Guest Request Notification | "Guest Requests Submitted" |
Click image to enlarge |
Click image to enlarge |
New Guest Request Notification The Guest Request Notification displays the department, guest Name, Room Assignment and the type of request. The Alert Notification has two options: Click "View" to open the Guest Request and view details. Click "Cancel" to go to the Request List. | |
Click image to enlarge |
Click image to enlarge |
Click Cancel to see Requests List Click image to enlarge | Click View to see the Guest Request Details Click image to enlarge |
Guest Request Details When you click "View" on the Guest Request Notification or click on any Guest Request in the Requests List, the Guest Request Details will open. Here you can view the details of the requests, Edit the Request info, set the status, assign to a staff member, add notes to a guest email or internal comments for staff.
click to enlarge image
Sorting RequestsEach Header can be clicked on to 'sort' the requests, so simply clicking "ID", for example, will sort by the ID of any request in the list viewed. Click it again and it will 'reverse sort'. Sorting can happen on any of these header records:
Handling Guest Responses If you use the communication feature "Comments For Guest Email" to email the Guest, then your email will go the email address on file for the Guest. If they reply to the email, however, the reply email goes to your Property email setup as part of your MyGuest profile. The email reply will NOT update the request in MyGuest. So, if your staff receives a notice back from a Guest via email, and it's appropriate, have them update the request using the "Staff Only Notes" field so it persists with the ticket. Edit Request Details When you click on the fields for Guest Name, Room Number, Telephone, or Booking Number, there is a small edit box that allows you to edit the content and then click to save the entry. This allows for quick editing, as below shows:
| |
Viewing Guest Requests | |
|---|---|
To view a list of all Guest Requests click on Requests in left menu.
| The Requests List displays all OPEN Requests. Each Guest Request is colored coded by Status.
Click image to enlarge |
Which Fields to Show (make visible) and Require on Requests?
Your Property is offered a set of optional headers that determine whether a data element will be visual or required for submission. We call these your "Request Form Optional Elements". Your choice will apply to all Forms in your setup, so choose whether to show (visible) or require these data elements.
Your Account rep can make these choices for your Request Forms.
Overview
Content Tools
