New Request Notification - iOS and Android 'BookingCenter' app
The Request Notification displays the department, guest Name, Room Assignment and the type of request. Users will receive these notifications when one of 2 basic events occur:
- When a Request is created in a Category that they are 'assigned' to.
- When a Request is assigned to them from another User. The assignor does not receive the notification, only the assignee receives it.
If a User also has 'Escalated Requests' turned on in the iOS and/or Android 'BookingCenter' app, then when that Request remains in status: NEW for more than 30 minutes, in a Category that User is 'assigned' to, a Notification will go out. To turn that Alert Notification off, simply place the Request in another status besides NEW, or to a specific User, and your Alert Notification based on the 'Escalated Requests' will cease.
The Alert Notification has two options: Press "View" to open the Guest Request and view details. Press "Cancel" to go to the Request List.
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